HELENA PAPANTIDIS
Administrator
Novi Sad
Summary
As a recent graduate from QA manual and automation testing course, I have acquired solid foundational knowledge in both manual and automated testing. My strong analytical skills, attention to detail and passion for continuous learning make me an ideal candidate eager to secure entry-level QA tester position at NF Innova. Ready to help team achieve company goals and help drive innovation in digital baknig solutions.
Overview
9
9
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Club Administrator
F.K. ODR
02.2018 - Current
- Processing and updating the registrations on the club internal management system
- Create, organize, and update variety of schedules and assignments (team roster, playing schedules, fields, survey/forms, reports)
- Ordering and keeping track of inventory of the uniforms and equipment
- Optimized facility usage by overseeing maintenance schedules, equipment upgrades, and space allocations for various events.
- Managed membership database to ensure accurate records, timely renewals, and effective member engagement strategies.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Gift shop Manager
Norwegian Cruise Line
03.2015 - 09.2017
- Product Management-ensures excellence and knowledge in the products being sold and strong ability to merchandise items in an effective and appealing manner
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Increased customer satisfaction by implementing efficient inventory management and product display techniques.
- Conducted regular performance evaluations for employees to provide feedback on areas of improvement or recognition for exceptional work.
Gift shop clerk
Norwegian Cruise Line
- Maintaining a clean and inviting gift shop for members and guests, facilitating the check-in process for all visitors and groups
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Assisted management in training new hires by sharing best practices for efficient daily operations within the store environment.
- Continually refined product knowledge to effectively answer customer inquiries about various items within the store''s inventory.
Merchandiser
Amd Maja
Education
Bachelor with Honours in Engineering Management - Project Management
Faculty of Techical Science, University of Novi Sad
Bachelor - Professional Study Programme in Tourism and Hospitality
School of Business Novi Sad
Modern languages
Karlovci Grammar School
Skills
Microsoft word
Microsoft Excel
Microsoft PowerPoint
MS Project
Team work
Ability to work under pressure
Communication skills
Multitasking
Facility Management
Attention to Detail
Problem-solving abilities
Self Motivation
Critical Thinking
Certification
[Area of Selenium WebDriver with Java -Basics to Advanced+Frameworks ], [Udemy Academy Rahul Shetty]
Timeline
[QA Junior Manual and Automation Tester], [Obuke I Kursevi, BG Poslovna Savršenost] - [nov 2023-july 2024]
11-2023
Club Administrator
F.K. ODR
02.2018 - Current
Gift shop Manager
Norwegian Cruise Line
03.2015 - 09.2017
Gift shop clerk
Norwegian Cruise Line
Merchandiser
Amd Maja
Bachelor with Honours in Engineering Management - Project Management
Faculty of Techical Science, University of Novi Sad
Bachelor - Professional Study Programme in Tourism and Hospitality
School of Business Novi Sad
Modern languages
Karlovci Grammar School