Helena Randazzo
Sarasota
Summary
Excelling in upselling and enhancing customer satisfaction. Skilled in mobile POS systems and effective communication, I consistently increased beverage cart revenue while fostering positive guest experiences through exceptional service and teamwork.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
4
4
years of professional experience
Work History
Beverage Cart Attendant
Bobby Jones Golf Club
03.2025 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Increased sales through effective upselling techniques, suggesting premium beverage options to customers.
Assistant Property Manager
Siesta Key Dreams
09.2024 - 03.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Server
MVP
06.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Busser / Server / Line Cook / Bev Cart
Palm Aire Country Club
04.2021 - 07.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Homeschooled
Rockford IL05.2021
Skills
- Beverage preparation
- Reliability and punctuality
- Order accuracy
- Excellent customer service
- Cleanliness and sanitation
- Safe food handling
- Efficient work habits
- Flexible schedule
- Alcohol awareness
- Menu memorization
- Health code compliance
- Allergy awareness
- Salesmanship
- Personal hygiene
- Driving golf cart
- Mobile POS systems
- Cross-selling and upselling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Team leadership
- Active listening
- Adaptability and flexibility
Timeline
Beverage Cart Attendant
Bobby Jones Golf Club
03.2025 - Current
Assistant Property Manager
Siesta Key Dreams
09.2024 - 03.2025
Server
MVP
06.2023 - 08.2024
Busser / Server / Line Cook / Bev Cart
Palm Aire Country Club
04.2021 - 07.2023
Homeschooled
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