Helena Rkiki
Fort Myers,FL
Summary
Dynamic professional with a proven track record in enhancing client relationships and interpreting services at AMN Healthcare. Skilled in CRM tools and client confidentiality, I excel in creating tailored solutions that boost satisfaction and efficiency. My background includes significant achievements in improving communication and operational processes, demonstrating exceptional leadership and interpersonal skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Video Remote Interpreter
AMN Healthcare
08.2017 - Current
- Utilizes active listening skills and cultural sensitivity to convey accurate interpretations;
- Maintains message content, tone, and emotion as closely as possible;
- Develops and maintains glossary of technical terms;
- Uses knowledge of accepted ethical guidelines to interpret confidential and sensitive information;
- Interprets remotely through video conferencing or phone to facilitate communication between providers and patients in all types of medical settings ranging from acute care to home care.
Portuguese and Spanish Interpreter and Translator
Freelance
01.1998 - Current
- Project management;
- Builds and maintains relationships with clients to boost possibility of future collaborations;
- Communicates with clients to understand interpreting needs and provide best service possible;
- Interpreting assignments on behalf of the Federal Government for entities such as the Social Security Administration, USCIS, DEA and others;
- Interpreter for Portuguese speaking contestants at the Miss Universe Pageant five years in a row;
- Translation of medical and pharmaceutical manuals and journals;
- Portuguese Subtitling.
Client Relationship Associate
Booking.com USA
02.2013 - 10.2015
- Analyzed customer feedback and identified areas for improvement.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Educated clients on product offerings and capabilities, effectively conveying value propositions.
- Proactively identified opportunities for upselling, resulting in increased revenue generation per account.
- Maintained detailed records of all client interactions in CRM system for easy access by other team members as needed.
Client Relationship Account Manager
Datatray Services
04.2009 - 01.2013
- Retained high-value clients by consistently meeting and exceeding their expectations.
- Coordinated closely with sales teams to acquire new accounts while maintaining excellent service levels for existing clients.
- Collaborated with cross-functional teams to develop tailored solutions for clients'' unique needs.
- Maintained detailed records of all client interactions in CRM systems, ensuring accurate tracking of activities and outcomes.
- Facilitated smooth onboarding processes for new clients, ensuring seamless transitions into our services.
- Negotiated contract renewals with existing clients, securing ongoing revenue streams for the company.
Clinical Medical Assistant Supervisor
Central Florida Gastroenterology
04.2002 - 03.2009
- Improved patient-provider communication by creating easy-to-understand educational materials and resources for various medical conditions.
- Managed daily operations of the clinic, including patient registration, rooming procedures, equipment maintenance, and staff scheduling.
- Coordinated with insurance providers to ensure timely and accurate billing, reducing claim denials and improving overall revenue cycle efficiency.
- Ensured compliance with all regulatory guidelines including HIPAA, OSHA, and CLIA; maintaining a safe environment for patients and employees alike.
- Mentored newly-hired medical assistants during their orientation period, providing guidance on job responsibilities, facility policies, and workplace expectations.
- Provided ongoing training to medical assistants, ensuring adherence to best practices and maintaining a high level of clinical competency.
Education
Language Interpretation And Translation
New Horizon
Online11-2023
Associate of Science - Emergency Medical Services
Valencia College
Orlando, FL01-2003
Certified Nursing Assistant Program
Americare School of Nursing
Maitland, FL05-1997
Skills
- Customer service and ability to build lasting relationships with clients
- Client Confidentiality
- Sales (healthcare and retail)
- Proficient in CRM tools
- Extensive knowledge of medical terminology
- Excellent written and verbal communication
- Ability to lead and work within a team
- Conflict resolution and interpersonal skills
Certification
- Certified Portuguese Interpreter, Core-CHI - November 2023.
- Associate member of the American Translators Association since 2011.
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Video Remote Interpreter
AMN Healthcare
08.2017 - Current
Client Relationship Associate
Booking.com USA
02.2013 - 10.2015
Client Relationship Account Manager
Datatray Services
04.2009 - 01.2013
Clinical Medical Assistant Supervisor
Central Florida Gastroenterology
04.2002 - 03.2009
Portuguese and Spanish Interpreter and Translator
Freelance
01.1998 - Current
Language Interpretation And Translation
New Horizon
Associate of Science - Emergency Medical Services
Valencia College
Certified Nursing Assistant Program
Americare School of Nursing
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