Helena Santiago Kuala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Facility Manager
SP Plus Corporation
Lahaina, HI
05.2018 - 08.2023
- Responsible for all daily deposits and change fund reconciliations.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 13 in day-to-day activities.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Retail Sales Key Holder
Crazyshirts
Lahaina, HI
05.2016 - 02.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Front End Supervisor
Ace Hardware
Lahaina, HI
03.2014 - 04.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained accurate records of sales and financial transactions.
Overnight Team Lead
Walgreens
Lahaina, HI
05.2012 - 06.2014
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI03.2003
Skills
- Cost-Reduction Methods
- Planning and Scheduling
- Service Contracts Management
- Operations Oversight
- Performance Assessments
- Leadership and Supervision
- Performance Evaluation
- Employee Hiring
- Database Maintenance
Timeline
Facility Manager
SP Plus Corporation
05.2018 - 08.2023
Retail Sales Key Holder
Crazyshirts
05.2016 - 02.2018
Front End Supervisor
Ace Hardware
03.2014 - 04.2016
Overnight Team Lead
Walgreens
05.2012 - 06.2014
High School Diploma -
Lahainaluna High School
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