Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helena Tekle

Seattle,WA

Summary

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

Overview

14
14
years of professional experience

Work History

Small Business Owner

Self Employed Services
08.2021 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Barista

Starbucks
12.2013 - 03.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.

Nursing Assistant Intern

Janet's Adult Home Care
06.2011 - 11.2013
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Enhanced patient comfort by promptly addressing concerns and needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing assistant care.
  • Communicated effectively with diverse populations of patients, adapting communication style as needed for optimal understanding and rapportbuilding.
  • Supported patients during difficult emotional moments, demonstrating empathy and understanding in challenging situations.
  • Maintained accurate medical records for effective communication among healthcare team members.
  • Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
  • Contributed to positive teamwork dynamics by offering assistance when needed and participating actively in team discussions regarding patient care strategies.

Education

Business

Western Washington University
Bellingham, WA

Skills

  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Professionalism and ethics
  • Recording vital signs
  • Patient relationship building

Languages

Amharic
Native or Bilingual

Timeline

Small Business Owner

Self Employed Services
08.2021 - Current

Barista

Starbucks
12.2013 - 03.2019

Nursing Assistant Intern

Janet's Adult Home Care
06.2011 - 11.2013

Business

Western Washington University

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Helena Tekle