Helena Uranga
North Richland Hills,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Management- Remote Work
Fort Worth Wrecker Service
Fort Worth, TX
01.2022 - Current
- Organized business accounting and invoicing in QuickBooks.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
- High-speed and reliable internet connection, dedicated home office space with a quiet environment for focused work.
Office Manager/Business Management
Lemus Auto Repair
Fort Worth
01.2021 - 01.2023
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office budget to handle inventory, postage and vendor services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
Office Manager/Business Management
AAA Professional Bail Bonds
Fort Worth, TX
01.2018 - 01.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
- Oversaw account billing, invoicing and collections.
Education
Diploma -
Christian Academy High School
01.2012
Skills
- Human Resources Management
- Business ethics
- Learning Management Systems
- Analytical Skills
- Reliability
- Adaptability and Flexibility
- Professionalism
- Self Motivation
Certification
TDLR Certified
Home Care Pulse Non-Medical Caregiving certificate
Timeline
Business Management- Remote Work
Fort Worth Wrecker Service
01.2022 - Current
Office Manager/Business Management
Lemus Auto Repair
01.2021 - 01.2023
Office Manager/Business Management
AAA Professional Bail Bonds
01.2018 - 01.2021
Diploma -
Christian Academy High School
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