Summary
Overview
Work History
Education
Skills
Certification
Timeline
Certifications
Generic

Helena Uribe

Sacramento,CA

Summary

Ambitious leader with proven track record in fast-paced environments, dedicated to driving team success and delivering exceptional customer experiences. Skilled in articulate communication and effective team management, consistently achieving operational excellence and fostering positive, dynamic workplace.

Overview

8
8
years of professional experience
1
1
Certification

Work History

FAST FOOD MANAGER

McDonald's
01.2021 - Current
  • Trained employees on proper food preparation techniques according to company guidelines.
  • Provided leadership to staff by setting expectations, delegating tasks, providing feedback and resolving conflicts.
  • Performed daily store opening and closing duties including cash handling and reconciliations.
  • Ensured the highest level of customer service was maintained at all times by addressing customer complaints promptly.
  • Monitored inventory levels to ensure product availability at all times.
  • Established and enforced sanitation standards to ensure compliance with health regulations.
  • Motivated staff members by recognizing achievements both publicly and privately.
  • Efficiently managed labor costs while maintaining high standards of service quality.
  • Maintained up-to-date knowledge of menu items, ingredients, promotions, policies, procedures and pricing structures.
  • Cultivated relationships with customers through effective communication and problem-solving techniques.
  • Monitored cash handling procedures to accurately charge customers.
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
  • Resolved conflicts between staff and customers in a timely manner.
  • Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
  • Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
  • Maintained food and equipment inventories to support business demand.

Seasonal Retail Sales Associate

Bath & Body Works
09.2023 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

EVENT WORKER

Casablanca Bridal & Tuxedo
03.2018 - 12.2020
  • Cared for and maintained upkeep of tables and garbage.
  • Provided support for management by executing promotional activities at events.
  • Developed exceptional customer service skills while interacting with guests.
  • Executed daily operational tasks related to pre-event preparations such as setting up tables and chairs.
  • Maintained cleanliness of event spaces before, during, and after all functions.
  • Demonstrated ability to effectively manage multiple tasks and prioritize workloads.
  • Initiated marketing campaigns through social media platforms to promote upcoming events.
  • Assisted with set-up and clean-up of event equipment.
  • Provided exemplary customer service when interacting with event attendees.
  • Monitored event spaces to ensure they were clean, safe, and aesthetically pleasing throughout the duration of the event.
  • Organized furniture and equipment to set up for events.
  • Developed relationships with guests to maximize satisfaction.
  • Maintained high level of energy to engage with crowd.

Education

Bachelor of Science - Criminal Justice

Sacramento State
Sacramento, CA
12-2027

Skills

  • Staff Training and Development
  • Food Preparation
  • Customer loyalty
  • Food Safety Compliance
  • Shift Management
  • Complaint resolution
  • Adaptable
  • Team Management
  • Leadership
  • Time Management
  • Trustworthy
  • Health and safety regulations

Certification

Food Handler Certificate

Timeline

Seasonal Retail Sales Associate

Bath & Body Works
09.2023 - 12.2023

FAST FOOD MANAGER

McDonald's
01.2021 - Current

EVENT WORKER

Casablanca Bridal & Tuxedo
03.2018 - 12.2020

Bachelor of Science - Criminal Justice

Sacramento State

Certifications

Food Safety Certified (Exp. 2027)

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