Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helena Velazco

Inglewood,California

Summary

Knowledgeable Dispatcher with 8 years of experience. Great at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

16
16
years of professional experience

Work History

Technical Sales Support

ACTenviro
Santa Fe Springs, CA
01.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted monthly safety meetings to review proper handling techniques for hazardous materials.
  • Maintained detailed records of all incoming and outgoing shipments of hazardous waste materials.
  • Assisted in the preparation of manifests for all outbound shipments of hazardous wastes.
  • Responded to emergency calls involving spills or releases of hazardous substances into the environment.

Dispatcher

Stericycle
Vernon, CA
04.2014 - Current
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for calls.
  • Kept up with schedules for inbound and outbound trailers to treatment facilities.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reported delays, accidents or other traffic and transportation situations.
  • Investigated and resolved customer and vendor issues to retain business.
  • Identified locations and needs of callers to accurately send assistance.
  • Trained employees on dispatching procedures to properly handle daily calls.
  • Trained new employees on everyday office duties
  • Head of Safety committee, conducting monthly safety meetings.

Personal Assistant/Family Nanny

Jason Knight
Manhattan Beach, CA
09.2013 - 04.2014
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Kept schedules for children and parents.

Bakery Team Member

whole foods Market
El Segundo, California
04.2012 - 09.2013
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Operated ovens, proofers, scales and mixers for bakery
  • Recommended merchandise to customers based on needs and preferences.
  • Described merchandise and explained use, operation and care.

Enrichment Leader

Lennox School District
Lennox, California
09.2011 - 09.2012
  • Enforced rules and regulations of recreational facilities to maintain discipline and safety.
  • Organized, led and promoted interest in recreational activities.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Supervised and coordinated work activities of personnel.
  • Conferred with management to discuss and resolve participant complaints.
  • Administered first aid and notified emergency medical personnel.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Developed events and programs in consideration of needs, abilities and interests of participants.

Professional Expert

Lennox School District
Lennox, California
09.2008 - 09.2012
  • Supervised and engaged group leaders to ensure program activities were culturally relevant, developmentally appropriate and consistent with organizational learning values.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Prepared and submitted budget requests or grant proposals to solicit program funding.
  • Implemented policies, procedures and programs to carry out educational standards and goals.
  • Conferred with parents and staff to discuss educational activities and policies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Established and enforced rules for behavior and procedures to maintain order among students.

Education

High School Diploma -

Animo Leadership Charter High School
Lennox, CA
07.2008

Skills

  • Delegating work
  • Monitoring field personnel
  • Customer relationship
  • Data entry
  • Sense of urgency
  • Training new hires
  • Multitasking
  • Planning & organizing
  • Detail oriented
  • Planning events
  • Friendly, positive attitude

Languages

English
Professional
Spanish
Professional

Timeline

Technical Sales Support

ACTenviro
01.2024 - Current

Dispatcher

Stericycle
04.2014 - Current

Personal Assistant/Family Nanny

Jason Knight
09.2013 - 04.2014

Bakery Team Member

whole foods Market
04.2012 - 09.2013

Enrichment Leader

Lennox School District
09.2011 - 09.2012

Professional Expert

Lennox School District
09.2008 - 09.2012

High School Diploma -

Animo Leadership Charter High School

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Helena Velazco