Helena Wade Maciel
Santa Fe,NM
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Cashier/Online Personal Shopper
Whole Foods Market Inc
Santa Fe, NM
06.2025 - Current
- Provided excellent customer service to enhance shopping experiences for all patrons.
- Processed customer transactions efficiently and accurately at Whole Foods Market.
- Managed cash register operations, including handling cash and electronic payments.
- Maintained a clean and organized checkout area to ensure a welcoming environment.
- Collaborated with team members to address customer concerns promptly and effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Asked store associates for help locating missing products.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Seasonal Tasker
Ulta Beauty Inc.
Santa Fe, New Mexico
10.2025 - 01.2026
- Organized and prioritized workload to meet client needs promptly.
- Communicated effectively with clients to understand their requirements.
- Restocked shelves with merchandise to maintain organized displays.
- Managed inventory levels to ensure product availability and accuracy.
- Managed inventory of parts and materials needed for display assembly tasks.
Barista/Cashier
Dunkin' Donuts
Santa Fe, NM
01.2025 - 05.2025
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed health and safety guidelines to maintain a safe working environment.
- Processed customer payments quickly and returned exact change and receipts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Managed inventory by restocking supplies as needed throughout shifts.
Cashier
Walmart
Santa Fe, New Mexico
08.2023 - 12.2024
- Built and maintained productive relationships with employees.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new cashiers on procedures, systems, and customer service best practices effectively.
- Processed customer transactions accurately and efficiently at a high-traffic retail environment.
Education
Associate of Arts - Early Childhood Care And Education
Santa Fe Community College
Santa Fe, NM 01.2025 - 01.2026
Santa Fe High School
Santa Fe, NMSkills
- Customer service
- Team collaboration
- Active listening
- Time management
- Attention to detail
- Empathy and patience
- POS systems
- Bilingual communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- NM Sate Seal of Bilingualism & Biliteracy 2024
Timeline
Seasonal Tasker
Ulta Beauty Inc.
10.2025 - 01.2026
Cashier/Online Personal Shopper
Whole Foods Market Inc
06.2025 - Current
Barista/Cashier
Dunkin' Donuts
01.2025 - 05.2025
Associate of Arts - Early Childhood Care And Education
Santa Fe Community College
01.2025 - 01.2026
Cashier
Walmart
08.2023 - 12.2024
Santa Fe High School