Helena Westley

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Created trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems utilizing network management and monitoring tools.
• Interpret equipment alarms in network to continue towards service restoration
• Troubleshoot TDM, Carrier Ethernet, and SONET services
• Provide technical assistance to Network Control Specialist
• Coordinate dispatches and provide technical assistance and guidance to field technicians

• Display friendly and professional demeanor when handling high-volume of phone calls regarding appointments or client inquiries.
• Built customer relationships, ensuring customer satisfaction, growth and retention for Wellness Plans
• Utilized exemplary organization and administrative skills to provide excellent customer service for our clients
• Skilled and efficient use of desktop computers, copiers, faxes, scanners, printers, and filing systems
  
• Accurately perform dental prophylaxis and chart, evaluate, and record patient progress and radiographs

• Carefully administered light to moderate anesthesia prior to procedures; monitor animal vital signs and report any discrepancies to Veterinarian when necessary

• Actively assist Veterinarians prior to, during, and after surgeries to ensure the seamless operations throughout the entire process including post-recovery

• Proficiently collect, analyze, and examine samples including chemistry panels, blood count, urinalysis, fecal analysis, and microscopic collections

• Properly educate clients on proper oral hygiene for pets, periodontal disease prevention, pain management, and other information to assist with improving their pet’s quality of life

• Safely provide clients with oral, topical, and injectable medications and prescriptions for pets

• Processed financial transactions at high-volume branch such as: deposits, withdrawals, and bill payments as per standardized operating procedures and provided excellent, personalized customer services experience
• Reviewed client profile and engaged clients in needs-based conversations to identify potential financial opportunities and banking plans
• Achieved assigned and personalized goals, and business objectives by promoting appropriate and effective banking solutions