Phillip Moralez
Whittier,CA
Summary
Results-driven executive with over 20 years of expertise in training and operations management, known for implementing initiatives that have substantially increased revenues and improved service consistency. Proven track record in profit and loss management, complemented by exceptional skills in recruiting and onboarding top talent, leading to enhanced staff retention and operational efficiency. Career aspirations include leveraging extensive experience to drive organizational growth and innovation.
Overview
9
9
years of professional experience
Work History
Regional Manager
Simply Salad
Los Angeles, CA
09.2023 - Current
- Assisted 5 general managers with daily operational needs.
- Executed strategic plans enhancing managerial growth.
- Oversaw budget allocations across all restaurants, consistently meeting financial goals.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
Field Training Manager/Operations Executive
Trejo’s Tacos
Los Angeles, CA
12.2021 - 09.2023
- Focused on delivering exceptional guest experiences by managing a team of five General Managers in daily operations.
- Designed and implemented extensive training initiatives for front of house and back of house teams, enhancing service consistency.
- Led development of new menu items aligned with market demands.
- Formulated and administered detailed training initiatives aimed at improving overall staff performance in areas of service efficiency, safety compliance, and product familiarity.
- Led frequent workshops, training sessions, and evaluations to maintain standard procedures at all branches.
- Optimized staff retention strategies in conjunction with HR.
General Manager
Bowlero
Anaheim, CA
08.2021 - 12.2021
- Managed overall operations effectively.
- Handled comprehensive financial tasks such as payroll, vendor payments, and inventory management.
- Facilitated team member and manager development through promotion opportunities.
- Implemented planning initiatives to increase earnings from private events and retail bowling.
- Directed center's management staff and supervisors.
General Manager
Mendocino Farms
Orange County/ Los Angeles, CA
06.2019 - 08.2021
- Managed total store operations while introducing a ghost kitchen.
- Coordinated cloud kitchen operations with Director of Operations and Vice President.
- Maximizing productivity and efficiency while upholding company standards in a new operation and environment
- Generated significant financial gains through strategic profit and loss management.
- Hiring, Training & Development for all staff
- Led training for top-tier hospitality with onboarding and recruitment teams in LA/OC.
- Executed high-volume catering events contributing to annual sales exceeding $1 million.
- Restaurant Operations including hospitality and kitchen manager roles
- New Store Opener for company’s first pilot cloud kitchen
- Senior Manager of Long Beach kitchen
- Contributing to management, Hiring, training, sales building, and profitability
Training General Manager
Noodles World Kitchen
Downey, CA
04.2016 - 06.2019
- Managed all aspects of operations across multiple units.
- Controlled and managed profit & loss across multiple locations, generating annual revenue of 5 million dollars.
- Coordinated training on updated restaurant procedures and policies.
- Oversaw training development for all nine Southern California locations.
- Coordinated and led the launch of a new restaurant.
Education
Serve Safe Manager Certification -
07.2019
Certificate - Audio Engineer
Musicians Institute
Hollywood, CA01.2008
General Education -
California Polytechnic University of Pomona
06.2007
High School Diploma -
Pioneer High School
Whittier, CA01.2006
Skills
- Operations Management
- Profit & Loss and Financial Management
- Project timeline management
- Recruiting and Onboarding
- Process Development and Systems Management
- Sales/Restaurant Contribution
- Staff Training & Development
- Team Leadership
- Menu development
- POS development
- Catering and Events
- Inventory Reconciliation
- Payroll
References
References available upon request.
Timeline
Regional Manager
Simply Salad
09.2023 - Current
Field Training Manager/Operations Executive
Trejo’s Tacos
12.2021 - 09.2023
General Manager
Bowlero
08.2021 - 12.2021
General Manager
Mendocino Farms
06.2019 - 08.2021
Training General Manager
Noodles World Kitchen
04.2016 - 06.2019
Serve Safe Manager Certification -
Certificate - Audio Engineer
Musicians Institute
General Education -
California Polytechnic University of Pomona
High School Diploma -
Pioneer High School
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