Helena Zappelli
Santa Rosa,CA
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated house keeper supervises and inspects cleaning of guest units and common areas and oversees completion of necessary corrections. Maintains knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction. Seasoned house keeper bringing expertise in budget administration, inventory controls, schedule management, and cleaning cottages. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards. High-energy personal assistant housekeeper successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling love outdoors love fast paced environments work better under stress
Overview
16
16
years of professional experience
Work History
Head Housekeeper
Marylyn ganzz
Santa Rosa
Aug 1 20 - Current
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
IHSS Provider
Council Of Aging
Santa Rosa
01.2009 - 01.2023
- Assisted clients with bathing, dressing and incontinence care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Server
Amy’s resturant
Rohnert Park, CA
08.2017 - Jan2021
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Responded to ad hoc cleaning duties at end of shift.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
Education
High School Diploma -
Santa Rosa High Ca
Santa Rosa07-1989
Skills
- Maintenance Scheduling
- Vacuumed clippers equipment operations
- Vacuuming and sweeping
- Cleaning and sanitation
- Cleaning practices
- Closet detailing
- Budget Administration
- Quality Assurance
- Washing windows
- Department coordination
- Safe cleaning with chemicals
- Job Planning
- Window Cleaning
- Guest Relations
Timeline
Server
Amy’s resturant
08.2017 - Jan2021
IHSS Provider
Council Of Aging
01.2009 - 01.2023
Head Housekeeper
Marylyn ganzz
Aug 1 20 - Current
High School Diploma -
Santa Rosa High Ca
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