Helena A Brown
Miami,FL
Summary
Dynamic Culinary Tour Guide with a proven track record of achieving over a thousand 5-star reviews. Expertise in public speaking and customer relationship management enhances visitor experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Culinary Tour Guide
Miami Culinary Tours
Miami, FL
03.2022 - Current
- Guided diverse groups through historical landmarks and attractions.
- Assisted visitors with questions about itineraries and travel logistics.
- Displayed strong public speaking and communication skills.
- Greeted and registered visitors, issuing required identification badges.
- Collected over a thousand 5-star reviews from satisfied customers
Front Office Manager
OXXO Dry Cleaners
Miami, FL
10.2019 - 01.2021
- Oversaw daily front office operations at OXXO Dry Cleaners, ensuring efficient service delivery and customer satisfaction.
- Processed customer orders and transactions accurately.
- Maintained cleanliness and organization of the front office area.
- Managed daily operations of the front office, including greeting guests, answering phone calls, and responding to emails.
- Coordinated scheduling of clothing pick-ups and drop-offs, enhancing service timeliness and customer experience.
English Teacher
BEDA
Madrid, Spain
10.2016 - 04.2018
- Developed engaging lesson plans that improved student engagement and catered to diverse learning styles.
- Created lesson plans and handouts that enhanced understanding of English grammar, reading comprehension, and creative writing skills.
- Collaborated with colleagues to implement innovative strategies for teaching English as a second language, enhancing overall student learning outcomes.
Brand Ambassador
Campofrio
Bilbao, Spain
10.2016 - 01.2017
- Exceeded sales targets by effectively promoting Jamon Serrano to customers.
- Engaged customers through product demonstrations and interactive events, fostering deeper connections with the brand.
- Informed consumers about product features and benefits during promotional activities, enhancing customer understanding and interest.
- Cultivated relationships with retailers, increasing brand visibility and strengthening market presence.
Front Desk Receptionist
Camping Arrien
Bilbao, Spain
07.2014 - 09.2014
- Greeted and assisted guests with check-in and check-out procedures.
- Provided information about facilities, services, and local attractions to guests.
- Processed payments and maintained accurate records of transactions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Exeter College
Exeter09-2016
Bachelor of Arts - Drama
RESAD
Madrid06-2014
Skills
- Event coordination
- Sales
- Customer relationship management
- Public speaking
- Bilingual proficiency
- Effective communication
- Arts and culture
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
Volunteer environment-Madrid Green
Certification
Florida driver license
Timeline
Culinary Tour Guide
Miami Culinary Tours
03.2022 - Current
Front Office Manager
OXXO Dry Cleaners
10.2019 - 01.2021
English Teacher
BEDA
10.2016 - 04.2018
Brand Ambassador
Campofrio
10.2016 - 01.2017
Front Desk Receptionist
Camping Arrien
07.2014 - 09.2014
High School Diploma -
Exeter College
Bachelor of Arts - Drama
RESAD