Helena "Kylee" Carter
Manassas,VA
Summary
Experienced admissions coach with a strong background in higher education student management and extensive customer service experience. Skilled in handling customer interactions, resolving issues promptly, and building strong relationships through effective communication and empathy. Proven track record of maintaining high customer satisfaction levels and fostering loyalty among clients.
Overview
7
7
years of professional experience
Work History
Senior Admissions Coach
American Public University Systems
Charlestown, USA
05.2020 - Current
- Demonstrated strong multitasking abilities, managing multiple candidates simultaneously.
- Exhibited strong problem-solving skills in addressing candidate concerns.
- Showcased visionary leadership in boosting enrollment rates.
- Displayed detail-focused approach in maintaining accurate documentation.
- Coordinated with departments to host events, strengthening community and wellness.
- Ensured precision in all documentation, enhancing operational efficiency and compliance.
- Pioneered innovative outreach programs, significantly raising community engagement and wellness.
- Provided exceptional candidate support, resolving issues swiftly to improve satisfaction rates.
- Resolved student complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Talent Acquisition Coordinator - Seasonal
Macy's Logistics
Martinsburg, USA
06.2019 - 12.2019
- Spearheaded new hire orientations and on-boarding
- Developed productive relationships with recruitment and hiring managers
- Contributed to Macy's Logistics' seasonal talent acquisition
- Improved recruitment process through efficient candidate-role matching
- Managed candidate data and background checks with precision
- Analyzed recruitment metrics to refine Macy's hiring strategy, enhancing efficiency.
- Elevated Macy's hiring quality by streamlining the orientation process.
- Optimized hiring protocols, significantly enhancing Macy's recruitment efficiency.
- Ensured accuracy in candidate data, upholding Macy's reputation for meticulousness.
- Bolstered team performance by fostering strong relationships with hiring managers.
Resident Coordinator - Intern
Shelter House, Inc.
Reston, USA
05.2018 - 08.2018
- Managed domestic violence hotline, ensuring immediate response and support
- Conducted thorough assessments and intake evaluations, enhancing client selection process
- Streamlined service requests and transportation arrangements for shelter guests
- Maintained confidentiality, ensuring a secure environment for all clients
- Optimized data entry processes for research network, ensuring accurate and timely information flow.
- Fostered a secure environment, prioritizing confidentiality and client trust.
- Perfected service coordination, ensuring 100% on-time transportation for shelter guests.
Education
Bachelors of Science - Sociology
Longwood University
Farmville, VA05.2019
Skills
- Microsoft Office Suite
- Salesforce
- Problem resolution
- Relationship building
- Multitasking
- Event coordination
- Data entry
- Candidate support
- Customer service
- Scheduling
- Staff training
Timeline
Senior Admissions Coach
American Public University Systems
05.2020 - Current
Talent Acquisition Coordinator - Seasonal
Macy's Logistics
06.2019 - 12.2019
Resident Coordinator - Intern
Shelter House, Inc.
05.2018 - 08.2018
Bachelors of Science - Sociology
Longwood University