Helen O’Donnell
Stockton,CA
Summary
Dedicated Administrative Assistant with over 25 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Maintains a professional appearance and demeanor. Extremely dependable and punctual. Excels in telephone support and greeting arriving visitors.
Overview
18
18
years of professional experience
Work History
Office Specialist
City of Stockton
03.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- ASK Stockton email contact for the public to reach out with questions or concerns.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- City-wide distribution of Staples' invoices weekly and assistance when needed with inputting invoices into Tyler Munis software.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Disconnected Scanning for AP’s, Payroll, accounting and budget to OnBase software.
- Delivered clerical support by handling range of routine and special requirements.
- Facilitated clear communication among team members by drafting professional correspondence and distributing emails to city council members for Measure A, M & W meetings.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Initiation of Worker's Compensation paperwork for the Fire Department.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Reconciliation of my City Purchasing card monthly.
- Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
- Screened visitors and issued badges to maintain safety and security.
- Responded to inquiries from callers seeking information.
- Coordinated travel arrangements for staff members for six different divisions.
- Edited and proofread documents for accuracy and completeness.
Education
Medical Billing & Coding Certificate -
U.S. Career Institute (online)
06.2024
Medical Transcription Specialist, Certificate -
Allied Business Schools, Inc. (online)
Skills
- Administrative support expertise
- Records Management Expertise
- Proofreading and Editing Abilities
- Travel Arrangements Experience
- Calendar Management Experience
- File Maintenance
- Positive Attitude
- Customer Service
- Time Management
- Dedicated Team Player
- File Organization
- Office Administration
- Data Entry
- Scheduling appointments
- Medical Terminology
- Invoice Processing
- Appointment Scheduling
- Front Office Management
- Payment Processing
- Office Supplies Management
- Multi-line phone proficiency
- Proofreading
- Mail Management
- Clerical Support
- Travel Coordination
References Available
True
Timeline
Office Specialist
City of Stockton
03.2006 - Current
Medical Billing & Coding Certificate -
U.S. Career Institute (online)
Medical Transcription Specialist, Certificate -
Allied Business Schools, Inc. (online)
Similar Profiles
Sabrina BrewerSabrina Brewer
Administrative Aide II at City of StocktonAdministrative Aide II at City of Stockton
Julianna PerezJulianna Perez
Park Attendant at City of StocktonPark Attendant at City of Stockton
Matthew HastenMatthew Hasten
Public Works Maintenance Worker I at City of StocktonPublic Works Maintenance Worker I at City of Stockton
Lori AsuncionLori Asuncion
City Attorney at City of StocktonCity Attorney at City of Stockton
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill