Hi, I’m
Helene Anda
Norwalk
Summary
Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.
Overview
10
years of professional experience
Work History
McGuireWoods LLP
Legal Receptionist
06.2018 - Current
Job overview
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Worked with litigation management software systems.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Expedited billing processes for legal services rendered, leading to timely payments from clients and improved cash flow management.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Prepared and processed invoices for attorney billing.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Casillas & Associates
Legal Receptionist
07.2014 - 06.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Cerritos CollegeNorwalk, CA
GED from Liberal Arts, Science, and Physical Education
University Overview
Skills
- Word processing
- 25 WPM typing speed
- Accurate and detailed
- Independent worker
- Works well under pressure
- Dedicated team player
- Quick learner
- Trusted key holder
- Fluent in Spanish
- Enthusiastic
- Strong Organization
- Answering calls
References
References
Terry Abercrombie, Practice Assistant; Friend
Holland & Knight LLP
400 S. Hope St., Los Angles, CA 90071
714-267-9434
terry.woods-abercrombie@hklaw.com
Kevin Lally, Partner
McGuireWoods LLP
355 South Grand Ave, Suite 4200. Los Angles, CA 90071
310-707-7560
klally@mcguirewood.com
Nicholas Hoffman, Partner
McGuireWoods LLP
355 South Grand Ave. 4200, Los Angeles, CA 90071
858-395-5968
Timeline
Legal Receptionist
McGuireWoods LLP
06.2018 - Current
Legal Receptionist
Casillas & Associates
07.2014 - 06.2018
Cerritos College
GED from Liberal Arts, Science, and Physical Education
Similar Profiles
Tracy L. OwenTracy L. Owen
Accounts Receivable Supervisor at McGuireWoods LLPAccounts Receivable Supervisor at McGuireWoods LLP
Robenia Smalls-ChaplinRobenia Smalls-Chaplin
Conference Services Support Specialist at McGuireWoodsConference Services Support Specialist at McGuireWoods
EVELYN L. OZUNAEVELYN L. OZUNA
Senior Paralegal at Katten Muchin Rosenman LLPSenior Paralegal at Katten Muchin Rosenman LLP
Samantha GuzmanSamantha Guzman
EMERGENCY MEDICAL TECHNICIAN/ AMBULANCE OPERATOR at Falck USAEMERGENCY MEDICAL TECHNICIAN/ AMBULANCE OPERATOR at Falck USA
Mackenna FosterMackenna Foster
Registered Behavioral Technician at Capable KidsRegistered Behavioral Technician at Capable Kids