Hi, I’m
Helene Anda
Norwalk
Summary
Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.
Overview
10
years of professional experience
Work History
McGuireWoods LLPLos Angeles, CA
Legal Receptionist
06.2018 - Current
Job overview
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Worked with litigation management software systems.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Expedited billing processes for legal services rendered, leading to timely payments from clients and improved cash flow management.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Prepared and processed invoices for attorney billing.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Casillas & AssociatesLong Beach, CA
Legal Receptionist
07.2014 - 06.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Cerritos CollegeNorwalk, CA
GED from Liberal Arts, Science, and Physical Education
University Overview
Skills
- Word processing
- 25 WPM typing speed
- Accurate and detailed
- Independent worker
- Works well under pressure
- Dedicated team player
- Quick learner
- Trusted key holder
- Fluent in Spanish
- Enthusiastic
- Strong Organization
- Answering calls
References
References
Terry Abercrombie, Practice Assistant; Friend
Holland & Knight LLP
400 S. Hope St., Los Angles, CA 90071
714-267-9434
terry.woods-abercrombie@hklaw.com
Kevin Lally, Partner
McGuireWoods LLP
355 South Grand Ave, Suite 4200. Los Angles, CA 90071
310-707-7560
klally@mcguirewood.com
Nicholas Hoffman, Partner
McGuireWoods LLP
355 South Grand Ave. 4200, Los Angeles, CA 90071
858-395-5968
Timeline
Legal Receptionist
McGuireWoods LLP
06.2018 - Current
Legal Receptionist
Casillas & Associates
07.2014 - 06.2018
Cerritos College
GED from Liberal Arts, Science, and Physical Education