Helene Black
Santa Maria,CA
Summary
Dynamic professional with extensive experience at Pacific Eye, excelling in customer service and troubleshooting. Proven track record in staff education and training, enhancing team performance and operational efficiency. Recognized for implementing quality control measures and fostering strong relationships, resulting in increased patient satisfaction and streamlined processes.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
25
25
years of professional experience
Work History
Clinic Tech/Optician/Front Desk Receptionist
Pacific Eye
11.2010 - Current
- Operated optical equipment for patient examinations and diagnostics
- Assisted in inventory management of ophthalmic supplies and tools
- Provided exceptional patient care during pre- and post-operative procedures
- Collaborated with ophthalmologists to ensure accurate data collection
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Implemented quality control measures for lens and fitting
- Submit prescribed medication.
- Mentored junior technicians in troubleshooting techniques and problem-solving strategies.
- Medical billing
Assistant Softball Coach
Orcutt Union School District
02.2017 - 06.2022
- Assisted in developing training programs to enhance player skills and teamwork.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Mentored student-athletes on sportsmanship and leadership qualities on and off the field.
- Instituted regular team-building exercises during practices, strengthening bonds between athletes and promoting effective communication on the field.
- Developed strong rapport with athletes, fostering a positive team culture and motivating players to excel both on and off the field.
- Helped players develop skills such as discipline and observation to further enhance team success.
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
01.2005 - 11.2010
- Assisted in daily operations, ensuring store efficiency and high customer satisfaction.
- Coordinated team activities to achieve sales goals and improve employee performance.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed inventory levels, implementing strategies to reduce stock discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Store Manager District Trainer
Sunglass Hut - Luxottica
03.2001 - 01.2005
- Trained district personnel on operational standards and best practices.
- Implemented inventory management systems to streamline stock control processes.
- Developed training programs to enhance team performance and customer service skills.
- Analyzed store performance metrics to identify areas for improvement and growth.
- Facilitated workshops to educate staff on sales strategies and product knowledge.
- Monitored compliance with company policies and procedures across multiple locations.
- Mentored new managers in leadership techniques and operational excellence.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-2015
Associate of Arts - Liberal Arts
Allan Hancock College
Santa Maria, California, CA08-1995
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Relationship building
- Staff education and training
- Innovation skills
- Documentation and reporting
- Workload management
- Issue resolution
Timeline
Assistant Softball Coach
Orcutt Union School District
02.2017 - 06.2022
Clinic Tech/Optician/Front Desk Receptionist
Pacific Eye
11.2010 - Current
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
01.2005 - 11.2010
Store Manager District Trainer
Sunglass Hut - Luxottica
03.2001 - 01.2005
High School Diploma -
Arroyo Grande High School
Associate of Arts - Liberal Arts
Allan Hancock College