Helene Black
Santa Maria,CA
Summary
- Dynamic professional with extensive experience at Pacific Eye, excelling in customer service and troubleshooting.
- Proven track record in staff education and training, enhancing team performance and operational efficiency.
- Recognized for implementing quality control measures and fostering strong relationships, resulting in increased patient satisfaction and streamlined processes.
- Enthusiastic and solutions-oriented professional with proven experience analyzing issues during service calls and delivering effective resolutions. Recognized for an engaging and personable demeanor with a strong ability to build and maintain positive customer relationships. Demonstrates outstanding diagnostic and problem-solving skills, ensuring high-quality service and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Clinic Tech/Optician/Front Desk Receptionist
Pacific Eye
11.2010 - Current
- Operated optical equipment for patient examinations and diagnostics
- Assisted in inventory management of ophthalmic supplies and tools
- Provided exceptional patient care during pre- and post-operative procedures
- Collaborated with ophthalmologists to ensure accurate data collection
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Implemented quality control measures for lens and fitting
- Submit prescribed medication.
- Mentored junior technicians in troubleshooting techniques and problem-solving strategies.
- Medical billing
Assistant Softball Coach
Orcutt Union School District
02.2017 - 06.2022
- Assisted in developing training programs to enhance player skills and teamwork.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Mentored student-athletes on sportsmanship and leadership qualities on and off the field.
- Instituted regular team-building exercises during practices, strengthening bonds between athletes and promoting effective communication on the field.
- Developed strong rapport with athletes, fostering a positive team culture and motivating players to excel both on and off the field.
- Helped players develop skills such as discipline and observation to further enhance team success.
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
01.2005 - 11.2010
- Assisted in daily operations, ensuring store efficiency and high customer satisfaction.
- Coordinated team activities to achieve sales goals and improve employee performance.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed inventory levels, implementing strategies to reduce stock discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Store Manager District Trainer
Sunglass Hut - Luxottica
03.2001 - 01.2005
- Trained district personnel on operational standards and best practices.
- Implemented inventory management systems to streamline stock control processes.
- Developed training programs to enhance team performance and customer service skills.
- Analyzed store performance metrics to identify areas for improvement and growth.
- Facilitated workshops to educate staff on sales strategies and product knowledge.
- Monitored compliance with company policies and procedures across multiple locations.
- Mentored new managers in leadership techniques and operational excellence.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-2015
Associate of Arts - Liberal Arts
Allan Hancock College
Santa Maria, California, CA08-1995
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Relationship building
- Staff education and training
- Innovation skills
- Documentation and reporting
- Workload management
- Issue resolution
Personal and Professional References
Amie Dumong - Luxottica Business Developments Manager 805-704-1973
Monica Cowger - Probation Department 805-714-8381
Chris Hulburg - Pacific Eye MD 805-440-2760
Timeline
Assistant Softball Coach
Orcutt Union School District
02.2017 - 06.2022
Clinic Tech/Optician/Front Desk Receptionist
Pacific Eye
11.2010 - Current
Assistant Store Manager
LENSCRAFTERS, Luxottica Group
01.2005 - 11.2010
Store Manager District Trainer
Sunglass Hut - Luxottica
03.2001 - 01.2005
High School Diploma -
Arroyo Grande High School
Associate of Arts - Liberal Arts
Allan Hancock College