- Tech enthusiast, passionate about exploring the latest advancements and innovations
HELENE BOLDING
Headland,AL
Summary
AI Evaluator assessing model outputs for factual accuracy, safety, and instruction adherence. Reviews and ranks responses with detailed rubrics, then writes structured feedback that improves reasoning quality and reduces logical errors. Builds prompts and applies quality assurance methods to strengthen model reliability.
Overview
2
2
Certifications
31
31
years of professional experience
Work History
AI Evaluator
Outlier
01.2023 - 01.2025
- Evaluated AI-generated responses for factual accuracy, safety, and instruction adherence.
- Reviewed and ranked model outputs using detailed rubrics.
- Identified logical errors and provided structured feedback.
- Developed prompts to assess model reasoning.
- Performed quality assurance to improve model reliability.
Remote Technical Engineer
Jack Henry & Associates
01.2018 - 01.2022
- Provided remote technical support for enterprise clients.
- Resolved hardware, software, and networking issues.
- Documented procedures and collaborated with engineering teams.
- Maintained high customer satisfaction.
Network & Database Administrator
State of Alabama Office of Information Technology
01.2008 - 01.2018
- Managed enterprise network infrastructure and SQL databases.
- Configured routers, switches, DNS, DHCP, and VPNs.
- Performed backups, disaster recovery, and security administration.
- Monitored performance and improved network reliability.
- Coordinated infrastructure upgrades.
IT Systems Specialist
State of Alabama Personnel Department
01.2003 - 01.2008
- Installed and maintained enterprise systems.
- Resolved hardware and software issues.
- Assisted with database and network administration.
IT Support Worker
State of Alabama Personnel Department
01.2000 - 01.2003
- Provided first- and second-level IT support.
- Configured workstations and peripherals.
- Managed help desk requests.
Network Engineer
Alabama.gov
01.1994 - 01.2000
- Designed and maintained LAN/WAN infrastructure.
- Configured Cisco networking equipment.
- Performed network monitoring and troubleshooting.
Education
Associate of Applied Science (A.A.S.) - Computer Science
Bevill State Community College
01-1994
Skills
- AI Evaluation & Quality Assurance
- Prompt Engineering
- Model output review
- Rubric development
- Python
- SQL
- Network Administration
- Database Administration
- Technical Documentation
- Remote Technical Support
- Hardware & Software Troubleshooting
- Cloud & AI Fundamentals
Certification
Introducing Generative AI with AWS (January 2025)
Interests
Timeline
AI Evaluator
Outlier
01.2023 - 01.2025
Remote Technical Engineer
Jack Henry & Associates
01.2018 - 01.2022
Network & Database Administrator
State of Alabama Office of Information Technology
01.2008 - 01.2018
IT Systems Specialist
State of Alabama Personnel Department
01.2003 - 01.2008
IT Support Worker
State of Alabama Personnel Department
01.2000 - 01.2003
Network Engineer
Alabama.gov
01.1994 - 01.2000
Associate of Applied Science (A.A.S.) - Computer Science
Bevill State Community College