Helene Britany
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Dance Instructor
Self-employeed
01.2013 - Current
- Ability to teach using various dance styles and methodologies from beginner to advanced level.
- Develop dance curriculums and prepare lesson plans.
- Ability to communicate with a diverse group of teachers and students.
- Engage, encourage, and motivate students to reach their goals.
- Evaluate student performance and make recommendations for improvement.
- Choreograph routines and select music for recitals and concerts.
- Conduct group and private lessons as required.
- Provide a fun and creative environment.
- Keep up to date in your discipline and implement any changes to the dance routines and curriculum as needed.
Restaurant Hostess
Oliva Trattoria
Sherman Oaks, CA
01.2019 - 03.2020
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2011
Skills
- Organization
- Customer Service
- High-Volume Dining
- Reservations Coordination
- Table Setting Arrangements
- Reservation Coordination
- Menu Knowledge
- Server Support
- Active Learning
- Conflict Resolution
- Payment Processing
- Service Prioritization
- POS System Operations
- Interpersonal Skills
References
References available upon request.
Timeline
Restaurant Hostess
Oliva Trattoria
01.2019 - 03.2020
Dance Instructor
Self-employeed
01.2013 - Current
High School Diploma -
Penn Foster Career School
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