Summary
Overview
Work History
Education
Skills
Locations
Personal Information
References
Timeline
Generic

Helene Brown

New York,New York

Summary

I am seeking an opportunity that will allow me to use my knowledge and expertise within higher educational settings to maximize delivery of comprehensive solutions that increase student services and retention to ultimately graduate in a timely manner. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.

Overview

11
11
years of professional experience

Work History

Program Coordinator

Family-to-Family, Inc.
  • Complete assessment and intakes of participants for purpose of providing grant-based assistance throughout New York and New Jersey
  • Monitor program criteria and provide updates on program outcomes
  • Maintain communication between numerous community organizations; donors, and recipients.

Academic Advisor

Graduate & University Center – City University of New York
  • Provide academic advising and educational assistance to students in an interdisciplinary undergraduate program
  • Organize and conduct various informational sessions and workshops pertaining to areas of student development and success
  • Created a strategic plan to help promote recruitment for the purpose of increasing enrollment and visibility across CUNY system
  • Monitor students’ progress and coordinate academic resources in various areas including financial aid, registrar, and scholarship
  • Work with numerous University-wide departments to maximize student success.

Academic Advisor

Hunter College – City University of New York
10.2013 - Current
  • Provide academic advisement and educational assistance to a diverse student body across a variety of majors and academic programs
  • Assist students with course registration; withdrawals; Pass/No Credit grading option and major declaration
  • Create academic campaigns geared to increase and improve student development and success
  • Responsible for Progress Reports and monitoring Early Alert System and provide assistance to students identified by through these systems
  • Work collaboratively with numerous departments including Admissions, Financial Aid, Registrar and academic departments
  • Knowledge of CUNYFirst, DegreeWorks and EAB Navigate
  • Serve as student-athlete advisor to 18 varsity teams to ensure NCAA/CUNYAC compliance and standards are met.
  • Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Enhanced student success by developing and implementing comprehensive academic plans.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Organized workshops and seminars to further enhance student skills and knowledge in relevant areas.
  • Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
  • Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
  • Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
  • Advocated for students to access available resources.

Education

Master of Science - Education, Higher Education Administration

Baruch College - CUNY
New York, NY

Master of Science - Counseling

Mercy University
Dobbs Ferry, NY

Bachelor of Science - Behavioral Science

Skills

  • Strong administrative and organizational skills
  • Experienced problem solver
  • Knowledge of NCAA requirements
  • NACADA and NASPA member
  • Process Improvements
  • Project Coordination
  • Attention to Detail
  • Problem-Solving

Locations

New York Metropolitan Area

Personal Information

Title: Higher Education Specialist

References

References available upon request

Timeline

Academic Advisor

Hunter College – City University of New York
10.2013 - Current

Program Coordinator

Family-to-Family, Inc.

Academic Advisor

Graduate & University Center – City University of New York

Master of Science - Education, Higher Education Administration

Baruch College - CUNY

Master of Science - Counseling

Mercy University

Bachelor of Science - Behavioral Science

Helene Brown