Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Helene Eschete

Montegut,Louisiana

Summary

Dynamic security professional with extensive experience at HUB Enterprises, excelling in crisis management and surveillance techniques. Proven track record in enhancing workplace safety and incident response, fostering a secure environment. Recognized for reliability and strong communication skills, effectively leading teams to achieve safety objectives and maintain high standards of security.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Lead Security Officer

HUB Enterprises

Agent Representative

Fivestar Call Center
06.2024 - Current
  • Assisted customers with inquiries and provided accurate information on products and services.
  • Collaborated with team members to resolve customer issues efficiently and effectively.
  • Maintained up-to-date knowledge of product offerings and company policies for better service delivery.
  • Utilized CRM software to track customer interactions and ensure follow-up on inquiries.
  • Participated in training sessions to enhance product knowledge and customer engagement skills.
  • Provided exceptional support to clients during the onboarding process, fostering strong relationships.
  • Enhanced overall team performance through active collaboration on shared goals.
  • Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
  • Maintained meticulous records of all client interactions and transactions for future reference and analysis.
  • Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
  • Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.

Medicare Appeals Agent

Millennial Services LLC
05.2022 - 03.2024
  • Assisted in resolving customer inquiries and concerns efficiently.
  • Maintained accurate records of customer interactions using CRM software.
  • Collaborated with team members to streamline communication processes.
  • Adapted quickly to new systems and procedures for improved service delivery.
  • Implemented best practices for handling high-volume customer requests effectively.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

Lead Security Guard

HUB Enterprises
08.2013 - 06.2020
  • Supervised security personnel to ensure adherence to safety protocols and procedures.
  • Conducted regular patrols of premises, identifying and addressing potential security threats.
  • Implemented access control measures, managing entry points for staff and visitors.
  • Coordinated response efforts during incidents, maintaining communication with emergency services.
  • Trained new security guards on operational procedures and company policies.
  • Reviewed surveillance footage to investigate incidents and maintain safety standards.
  • Developed reports detailing daily activities, incidents, and observations for management review.
  • Collaborated with local law enforcement agencies when necessary, strengthening relationships and promoting safety.
  • Provided exceptional customer service to visitors while maintaining strict adherence to access control protocols.
  • Maintained detailed records of daily activities, incidents, and visitor logs to ensure accurate documentation.
  • Coordinated with facility maintenance teams to address any identified security infrastructure issues or deficiencies in a timely manner.

Medical Transcriptionist

Terrebonne General Medical Center
12.2005 - 06.2012
  • Transcribed medical reports and documents, ensuring accuracy and adherence to industry standards.
  • Utilized electronic health record systems to input and manage patient information efficiently.
  • Collaborated with healthcare professionals to clarify terminology and improve documentation quality.
  • Reviewed transcriptions for errors, enhancing overall document reliability and consistency.
  • Implemented best practices for time management, reducing turnaround times on transcription tasks.
  • Maintained confidentiality of patient records while complying with HIPAA regulations consistently.
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Transcribed and edited physician reports from dictation using [Software].
  • Referred to variety of medical sources to prevent mistakes in medical terms.

Education

High School Required Studies

Terrebonne High School
Houma, LA
06-1974

Skills

  • CCTV monitoring
  • Fire safety
  • Physical security
  • Surveillance techniques
  • Crisis management
  • Emergency preparedness
  • Risk analysis
  • Incident response
  • Patrol procedures
  • Security systems expertise
  • Work ethic
  • Punctuality
  • Reliability
  • Workplace safety
  • Verbal and written communication
  • Security camera monitoring
  • Situational awareness

Accomplishments

  • Supervised team of 12 staff members.
  • Documented and resolved location incidents which led to loss prevention.
  • Achieved safety by completing x raying of baggage and wanding passengers with accuracy and efficiency.

Certification

  • Baggage xray Training - 1 week

Languages

English
Native or Bilingual

Timeline

Agent Representative

Fivestar Call Center
06.2024 - Current

Medicare Appeals Agent

Millennial Services LLC
05.2022 - 03.2024

Lead Security Guard

HUB Enterprises
08.2013 - 06.2020

Medical Transcriptionist

Terrebonne General Medical Center
12.2005 - 06.2012

Lead Security Officer

HUB Enterprises

High School Required Studies

Terrebonne High School

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Helene Eschete