Helene Jean Baptiste
Latham,NY
Summary
Well-qualified Customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Motivated Customer Service Representative with over 8 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in French.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Tax In Finance
Latham, NY
01.2017 - 05.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Increased data entry efficiency by 100% through streamlined processes.
- Obtained scanned records and uploaded into database.
- Received incoming calls and handled data requests from internal stakeholders.
- Sent completed entries for evaluation and final approval.
Customer Service Assistant
Wal-Mart Supercenter
Latham, NY
10.2017 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 44 incoming calls each day with utmost professionalism and knowledgeable service.
- Offered basic technical support for clients on wide range of company products.
- Submitted completed orders quickly to maximize delivery efficiency.
- Answered customer questions about product availability and shipment times.
- Described product highlights and benefits to help guide purchasing decisions.
Customer Service Representative Agent
American Guard
Miami, FL
02.2015 - 10.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Optimized customer support by establishing collaborative service environment.
- Promoted available products and services to customers during service, account management and order calls.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
Associate of Science - Nursing
Keiser Career College - Pembroke Pines
Hollywood, FL05.2014
High School Diploma -
Lindsey Hopkins Technical College
Miami, FL05.2000
Skills
- De-escalation Techniques
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Account Management
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Customer Retention Strategies
- Verbal and Written Communication
Timeline
Customer Service Assistant
Wal-Mart Supercenter
10.2017 - Current
Data Entry Clerk
Tax In Finance
01.2017 - 05.2022
Customer Service Representative Agent
American Guard
02.2015 - 10.2017
Associate of Science - Nursing
Keiser Career College - Pembroke Pines
High School Diploma -
Lindsey Hopkins Technical College
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