Helen E. Lippi
Easton,PA
Summary
Organized and dedicated administrative assistant with proven track record, providing exceptional customer service in fast-paced environments.
Offering keen attention detail, strong decision making skills, concurrent tasks.
Self-motivated work ethic with ability to perform effectively in independent or team environments.
Efficient team member with strong history of providing top-notch clerical support and operational assistance support staff needs.
Experienced in coordinating documents, supplies and project resources.
Professional and knowledgeable receptionist versed in administrative support and customer service.
Offering 25 years of experience managing company reputation with customers.
Overview
41
41
years of professional experience
Work History
Administrative Assistant
General Supply Company
Bethlehem, PA
07.2018 - Current
- Answer incoming phone calls, greet outside guests, direct all calls to proper associate, assist the accounting department with accounts payable and purchase orders
- Handle all incoming mail, direct to appropriate person
- Direct customer communication to appropriate department personnel, in addition providing information to resolve inquiries
- Planned and executed corporate meetings, lunches and special events for groups of 65+ employees
Jewelry Sales Associate
Kay jewelers
Allentown, PA
06.2018 - 08.2019
- Take in , send out repairs, receive all incoming repairs, contact customers regarding repairs
- Greet and speak with all customers, assist customers regarding sales, repairs, complaints
- Opening and closing duties
Clairns Beauty Supervisor
The Bon-Ton Stores Inc
Allentown, PA
09.2017 - 07.2018
- Sold beauty and cosmetics for all high quality companies
- Customer Service was the top priority, opened and closed beauty department registers ent as well as all other departments in the store
- Assisted all members of management with special events, customer complaints and customer issues
Beauty Department Supervisor
Kohl's
Boynton Beach, Florida
09.2015 - 08.2017
- Responsible for ensuring 100% customer satisfaction
- Responsible for maintaining professional displays, organized merchandise
- Top sales in the entire district for 12 months in a row
- Perform customer makeovers, maximize make up and fragrance sales
- Additional responsibilities when required include front ends supervisor, customer service department, training new associates, point of sale, backed up the store manager for problems and any issues
- Always focused on 100% customer satisfaction
Financial Enforcement Officer
Pennsylvania Office of Attorney General
Harrisburg, PA
01.1983 - 05.2003
- Receptionist for the executive office including the Attorney General , Press Office
- Collected back taxes for the state of Pennsylvania which included personal, corporation and sales taxes
- Collected unpaid damages, unpaid fees and unpaid driver's license fees for the Department of Transportation
- Worked with individuals who owed monies to the State of Pennsylvania, set up payment plans, decided if the individuals, as well as corporate companies, should be granted hardship up to $100,000
- Worked directly with multiple attorneys to recover fees associate with large tax debts
- Assisted with the Department of Revenue to have all business report delinquent tax filings and stay current with all taxes
Education
Barber Degree -
Harrisburg Barber School
High School Diploma -
Susquehanna Senior High School
Harrisburg, Pa1978
Skills
- Accounts Payable
- Customer Service
- Financial
- Receptionist
- Sales
- Project planning
- Meeting arrangements
- Multi-line phone proficiency
- Office administration
- Customer and client relations
- Professional phone etiquette
- Staff management
- Personable and outgoing
- Greeting visitors
- Travel planning
- Credit and collections
- Data entry
- Managing office operations
- Supervising staff
- Articulate and well-spoken
- Attention to detail
- Advanced clerical knowledge
- Time management
- Punctual
- Accounting familiarity
- Conference planning
- Multi-line telephone systems
- Travel coordination
- Scheduling
- Team building
- Business Administration
Timeline
Administrative Assistant
General Supply Company
07.2018 - Current
Jewelry Sales Associate
Kay jewelers
06.2018 - 08.2019
Clairns Beauty Supervisor
The Bon-Ton Stores Inc
09.2017 - 07.2018
Beauty Department Supervisor
Kohl's
09.2015 - 08.2017
Financial Enforcement Officer
Pennsylvania Office of Attorney General
01.1983 - 05.2003
Barber Degree -
Harrisburg Barber School
High School Diploma -
Susquehanna Senior High School
Similar Profiles
Vanessa HosbachVanessa Hosbach
Assistant Project Manager at General Supply CompanyAssistant Project Manager at General Supply Company
Christina HalloranChristina Halloran
RMA Specialist at General Plumbing SupplyRMA Specialist at General Plumbing Supply
Keith KlepperKeith Klepper
Purchasing Manager at General Equipment & SupplyPurchasing Manager at General Equipment & Supply