Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helene Medina

Wichita

Summary

Proven to excel in customer-oriented roles, I significantly enhanced client satisfaction at Convergys by adeptly resolving complex technical issues, showcasing my problem-solving and clear communication skills. My experience in retail highlights my ability to foster repeat business through exceptional service, underpinning my strong multitasking and organizational abilities.

Overview

8
8
years of professional experience

Work History

Sales Associate

42 Degrees
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Bartender

Michelle Borin
02.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Sales Associate

Third Planet
04.2021 - 05.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Receptionist

Detail Daddy
02.2020 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Technical Support Call Center Representative

Convergys
08.2017 - 12.2019
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Consistently met or exceeded performance metrics, contributing positively to overall department results.
  • Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
  • Effectively communicated complex technical information to non-technical users both verbally and in writing.

Education

High School Diploma -

Goddard High School
Goddard, KS
08-2017

Skills

  • Customer service
  • Strong multitasking
  • Organization skills
  • Follow-up techniques
  • Telephone skills
  • Teamwork and collaboration
  • Clear and effective communication
  • Software knowledge
  • Appointment scheduling
  • Problem-solving
  • Hardware diagnostics
  • Office administration

Timeline

Sales Associate

42 Degrees
03.2023 - Current

Sales Associate

Third Planet
04.2021 - 05.2023

Receptionist

Detail Daddy
02.2020 - 12.2022

Bartender

Michelle Borin
02.2019 - Current

Technical Support Call Center Representative

Convergys
08.2017 - 12.2019

High School Diploma -

Goddard High School
Helene Medina