Helene Medina
Wichita
Summary
Proven to excel in customer-oriented roles, I significantly enhanced client satisfaction at Convergys by adeptly resolving complex technical issues, showcasing my problem-solving and clear communication skills. My experience in retail highlights my ability to foster repeat business through exceptional service, underpinning my strong multitasking and organizational abilities.
Overview
8
8
years of professional experience
Work History
Sales Associate
42 Degrees
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bartender
Michelle Borin
02.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Sales Associate
Third Planet
04.2021 - 05.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Receptionist
Detail Daddy
02.2020 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Technical Support Call Center Representative
Convergys
08.2017 - 12.2019
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Consistently met or exceeded performance metrics, contributing positively to overall department results.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Effectively communicated complex technical information to non-technical users both verbally and in writing.
Education
High School Diploma -
Goddard High School
Goddard, KS08-2017
Skills
- Customer service
- Strong multitasking
- Organization skills
- Follow-up techniques
- Telephone skills
- Teamwork and collaboration
- Clear and effective communication
- Software knowledge
- Appointment scheduling
- Problem-solving
- Hardware diagnostics
- Office administration
Timeline
Sales Associate
42 Degrees
03.2023 - Current
Sales Associate
Third Planet
04.2021 - 05.2023
Receptionist
Detail Daddy
02.2020 - 12.2022
Bartender
Michelle Borin
02.2019 - Current
Technical Support Call Center Representative
Convergys
08.2017 - 12.2019
High School Diploma -
Goddard High School
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