Helene Ngamba
Fort Worth,TX
Summary
Driven professional with a track record of enhancing operational efficiency at GXO through expert material handling and a positive attitude. Excelled in customer service at Walmart, significantly improving customer loyalty. Skilled in loading, unloading, and order picking, adept at fostering team collaboration to exceed work standards without compromising safety or quality. Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.
Overview
6
6
years of professional experience
Work History
Material Handler
GXO
04.2022 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Received and unpacked shipments and new equipment as directed.
Customer Service Representative
Walmart
01.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Doctor of Nursing Practice - Nursing
Tarrant County College District
Fort Worth, TX05.2025
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
Languages
French
Professional Working
Timeline
Material Handler
GXO
04.2022 - Current
Customer Service Representative
Walmart
01.2018 - 01.2020
Doctor of Nursing Practice - Nursing
Tarrant County College District
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