Helene Noakes
Merrick,NY
Summary
Dynamic Imaging Associate with a proven track record at St Francis Hospital, excelling in patient scheduling and efficient workflow management. Recognized for enhancing customer satisfaction through exceptional service and team leadership. Skilled in training staff and maintaining meticulous records, contributing to improved operational efficiency and patient care experiences.
Overview
25
25
years of professional experience
Work History
Imaging Associate
St Francis Hospital
03.2015 - Current
- Assisted in patient preparation for imaging procedures, ensuring comfort and safety.
- Collaborated with medical staff to optimize patient care and operational efficiency.
- Streamlined the workflow for increased efficiency by organizing and prioritizing imaging tasks.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Improved customer satisfaction by providing prompt responses to inquiries and concerns.
- Assisted in training new Imaging Associates, sharing best practices and troubleshooting techniques.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Managed multiple projects simultaneously, maintaining strict adherence to timelines and quality standards.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Maintained accurate records of patient information and imaging results.
- Supported team in managing workflow and scheduling appointments efficiently.
Insurance Verification Specialist
St Francis Hospital
03.2014 - 03.2015
- Verified insurance eligibility and benefits for patient accounts to ensure accurate billing processes.
Officer Manager
Health Diagnostics
10.2007 - 03.2014
- Streamlined office operations by implementing efficient scheduling and communication protocols.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Developed and maintained filing systems for efficient document retrieval and compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed daily front office operations, ensuring efficient guest check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Front Desk Receptionist
Damadian Mri
08.2000 - 10.2007
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, enhancing workflow and efficiency.
- Maintained accurate appointment schedules, optimizing front desk operations for staff and visitors.
Education
High School Diploma -
General Douglas MacArthur HS
Levittown, NYNo Degree - Real Estate
NY Institute of Technology
GreenvaleSkills
- Strong attention to detail
- Efficient workflow management
- Team leadership
- Patient scheduling
- Collaborative team player
- Staff training
Timeline
Imaging Associate
St Francis Hospital
03.2015 - Current
Insurance Verification Specialist
St Francis Hospital
03.2014 - 03.2015
Officer Manager
Health Diagnostics
10.2007 - 03.2014
Front Desk Receptionist
Damadian Mri
08.2000 - 10.2007
High School Diploma -
General Douglas MacArthur HS
No Degree - Real Estate
NY Institute of Technology
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