Summary
Overview
Work History
Education
Skills
love to learn new skills
Languages
Timeline
Generic

Helene Reyes Martinez

Winnebago,IL

Summary

Dynamic professional with a proven track record , adept in inventory management and team supervision. Excelled in enhancing productivity and customer satisfaction through critical thinking and effective problem-solving. Skilled in fostering team collaboration and maintaining high safety standards. Demonstrates exceptional customer service and active listening abilities, contributing to a positive and results-driven work environment.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Amazon
11.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Starbucks Barista

Target
06.2023 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels ,keep an update account of all items needed and computerized to system.
  • Remote assistance to clients ,as well as remote sells.

Farm Manager

Private Client, Rock Farm
04.2021 - 06.2023
  • Managed farm staff efficiently, providing training and guidance for optimal performance.
  • Increased farm productivity by introducing modern farming practices and equipment upgrades.
  • Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
  • Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
  • Kept detailed records on production, livestock health and equipment maintenance.

Customer Service Representative

SUBWAY®Restaurants
01.2017 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Conducted an active job of management assistance.


Education

GED -

Rock Valley College
Rockford, IL
10.2023

Skills

  • Friendly and outgoing
  • Team Player
  • Data Entry
  • Inventory Management
  • Call Center Operations
  • Documentation skills
  • Worker Training
  • Team Supervision

love to learn new skills

Always looking to improve my work expertise, and learn new skills to increase productivity. 

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Associate

Amazon
11.2023 - Current

Starbucks Barista

Target
06.2023 - 10.2023

Farm Manager

Private Client, Rock Farm
04.2021 - 06.2023

Customer Service Representative

SUBWAY®Restaurants
01.2017 - 01.2020

GED -

Rock Valley College

Similar Profiles

CREATE PROFILE
Helene Reyes Martinez