Helene Ruiz-Hernandez
Charlotte,NC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.I’m a quick learner with a strong drive for personal and professional growth. I’m passionate about building a better future, and I am willing to take on new challenges that push me to excel. Currently pursuing Motorsports Management Technology with plans to transfer into Automotive Systems Technology, I’m eager to enter the motorsports industry. I’m constantly seeking opportunities to develop new skills, and I approach every experience with an open mind, positive attitude, and growth-oriented mindset.
Overview
2026
2026
years of professional experience
Work History
Amazon Seasonal associate
Amazon
Charlotte, North Carolina
09.2025 - Current
- Assisted team in managing inventory levels and replenishing stock efficiently.
- Coordinated with departments to streamline order processing and fulfillment tasks.
- Supported training initiatives for new associates on warehouse procedures and safety protocols.
- Utilized internal systems to track shipments and maintain accurate records.
- Communicated effectively with team members to resolve operational issues promptly.
- Monitored quality control standards during product handling and storage processes.
Team Member
Zaxbys
Locust, North Carolina
03.2025 - Current
- Prepared food items according to Burger King's standards and guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by taking orders and addressing inquiries.
- Operated kitchen equipment safely while following all safety protocols.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in inventory management by restocking supplies as needed.
- Followed procedures for handling cash transactions and processing payments.
- Participated in training new employees on operational tasks and customer service skills.
Crew Team Member
Modwash
Locust, North Carolina
02.2025 - 05.2025
- Provided excellent customer service during vehicle wash and detailing processes.
- Operated washing equipment and maintained cleanliness of work areas.
- Assisted customers with selecting services and answering their inquiries effectively.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Handled cash transactions accurately and maintained cash register balance.
- Followed safety protocols to ensure a safe working environment for all staff.
Amazon Fulfillment Seasonal Associate
Amazon
Concord, North Carolina
11.2024 - 01.2025
- Supported daily operations by managing inventory levels and tracking shipments.
- Assisted team in processing customer orders through warehouse management systems.
- Coordinated with cross-functional teams to ensure timely delivery of products.
- Monitored work areas for safety compliance and maintained cleanliness standards.
- Implemented quality checks on incoming and outgoing products for accuracy.
Cashier
Walmart
Charlotte, North Carolina
05.2023 - 05.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout area consistently.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Followed company policies for returns and exchanges diligently.
- Monitored inventory levels at the checkout and reported shortages.
- Provided excellent customer service to enhance shopping experience.
Crew Member
AMC Theatres
Concord, North Carolina
12.2022 - 05.2023
- Greeted and assisted guests with ticket purchases and inquiries.
- Operated point-of-sale systems for accurate transactions and inventory management.
- Maintained cleanliness and organization of lobby and concession areas.
- Prepared and served food and beverages to enhance guest experience.
- Collaborated with team members to ensure smooth operation during busy periods.
- Monitored screening rooms for cleanliness and guest comfort throughout shows.
- Followed safety protocols to maintain a secure environment for guests and staff.
- Resolved guest complaints promptly to ensure satisfaction with the theater experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Laundry Worker
The Washboard Cleaner
Charlotte, NC
- Sorted and categorized laundry items for effective processing.
- Operated washing machines and dryers according to safety guidelines.
- Inspected items for stains, damage, and proper cleaning requirements.
- Folded and organized clean linens and garments for customer pickup.
- Maintained cleanliness of work area to ensure a safe environment.
Team Member
Burger King
Locust, North Carolina
- Prepared food items according to Burger King's standards and guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by taking orders and addressing inquiries.
- Operated kitchen equipment safely while following all safety protocols.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in inventory management by restocking supplies as needed.
Education
Associate of Science - Motorsports Management Technology
Rowan Cabarrus Community College
Concord, NC01-2026
Skills
- Customer service
- Inventory management
- Team collaboration
- Order fulfillment
- Quality control
- Time management
- Food safety compliance
- Effective communication
- Equipment operation
- Industry trends
- Production support
- Creative problem solving
- Supporting sales staff
- Meeting scheduling
- Courteous and professional
- Task prioritization
- Multitasking and organization
- Result interpretation
- Proposal writing
- Management support
- Performance evaluations
- Client engagement
- Leadership qualities
- Calendar management
- Patient evaluation
- Workplace safety
- Loss prevention
- Attention to detail
- Reliable and punctual
- Basic accounting
- Cash handling
- Research
Affiliations
- Part of AFROTC in all 4 years of high school from 2020-2024.
- Managed Honor and AP classes while working and attending events for ROTC.
Languages
English
Professional
Spanish
Professional
Timeline
Amazon Seasonal associate
Amazon
09.2025 - Current
Team Member
Zaxbys
03.2025 - Current
Crew Team Member
Modwash
02.2025 - 05.2025
Amazon Fulfillment Seasonal Associate
Amazon
11.2024 - 01.2025
Cashier
Walmart
05.2023 - 05.2024
Crew Member
AMC Theatres
12.2022 - 05.2023
Laundry Worker
The Washboard Cleaner
Team Member
Burger King
Associate of Science - Motorsports Management Technology
Rowan Cabarrus Community College