Helene Soberano
Elgin,SC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist/Manager (Seasonal)
Walker Tax & Accounting LLC.
01.2020 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative (Full-Time)
Sol Pools and Spas LLC.
05.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Waitress Trainer (Temporary)
El Jimador Mexican Cuisine
08.2022 - 01.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
Fundamentals Of Real Estate Courses I And II - Real Estate
Choice Real Estate Education
Columbia07.2024
W.R Rogers Adult Continuing Education
Columbia08.2022
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Filing
- Sensitive information handling
- Confidentiality handling
- Basic accounting
- Researching skills
- Bookkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress Trainer (Temporary)
El Jimador Mexican Cuisine
08.2022 - 01.2023
Customer Service Representative (Full-Time)
Sol Pools and Spas LLC.
05.2022 - 12.2023
Front Desk Receptionist/Manager (Seasonal)
Walker Tax & Accounting LLC.
01.2020 - 09.2024
Fundamentals Of Real Estate Courses I And II - Real Estate
Choice Real Estate Education
W.R Rogers Adult Continuing Education
Similar Profiles
Terrion AlexanderTerrion Alexander
Owner at FY Tax Prep & Accounting Services LLCOwner at FY Tax Prep & Accounting Services LLC
Elaine WilsonElaine Wilson
Accountant at Wilson Accounting and Tax Service, LLCAccountant at Wilson Accounting and Tax Service, LLC
Garrett LuskGarrett Lusk
Administrative Assistant at L4 Tax and Accounting Solutions LLCAdministrative Assistant at L4 Tax and Accounting Solutions LLC