Helene Tavormina
Mandeville,LA
Summary
Dedicated graduate student in Counseling Education with a passion for improving the lives of others. Experienced in customer service and skilled in written and oral communication. Internship experience counseling college individuals has strengthened ability to provide support and guidance.
Overview
8
8
years of professional experience
Work History
Counseling Intern
Loyola University
New Orleans, LA
01.2024 - Current
- Provides counseling support to college students, addressing their emotional and academic needs | Writes detailed case notes to document client interactions and progress | Attends meetings for psychiatric evaluations and contribute insights on client care | Conducts case management appointments to develop and implement individualized plans | Communicates effectively with staff members to coordinate care and support services | Promotes safety and well-being among students by identifying and addressing potential risks | Collaborates with multidisciplinary teams to enhance overall student support services | Stays current on best practices in counseling and mental health support
Counseling Graduate Assistant
The University of New Orleans
New Orleans, LA
08.2022 - 08.2022
- Manages and respond to departmental emails promptly, ensuring clear and effective communication with students, faculty, and staff | Serve as a point of contact for potential students, providing information about the counseling program, admission requirements, and application procedures | Organizes and maintains files, records, and documentation related to students, courses, and departmental activities, ensuring easy access and retrieval of information | Facilitates communication and collaboration among counseling department staff members by relaying messages, scheduling meetings, and assisting in coordinating departmental events | Assists in the development and distribution of departmental communications, including email newsletters, announcements, and program updates | Assists with course scheduling, registration, and academic advising processes, ensuring a smooth experience for students
Whole Body Team Member/Cashier
Whole Foods Market
Mandeville, LA
12.2020 - 08.2022
- Assists customers with questions and transactions | Handle large amounts of money daily | Checks inventory and put out new items | Addresses any customer concerns with courtesy and efficiency | Places special orders for customers | Practices safety protocols by monitoring any suspicious activity | Maintains a positive attitude throughout each customer experience
Disaster Relief Case Manager
Restore St. Johns (Tetra Tech)
St. Augustine, FL
03.2020 - 09.2020
- Assisted those affected by Hurricane Matthew and Hurricane Irma rebuild their homes | Provided emotional support to individuals who had lost their homes and belongings from the hurricane damage | Calculated homeowner’s income and reviewed personal documents to verify eligibility for home repair | Remained professional, efficient, and courteous towards the homeowners | Assisted individuals with the application process, keeping in-contact with them from start to finish of the rebuilding process | Performed consistent check-ins with the homeowners, which included emails, phone calls, and home visits | Worked collaboratively with a team of motivated individuals to help each individual achieve their rebuilding goals | Organized the files of each homeowner | Empathized and kept composure during conversations with individuals who expressed deep concern and sadness over the loss of their homes
Barista and Record Store Clerk
T-Bones Records and Cafe
Hattiesburg, MS
12.2018 - 03.2020
- Prepared and served specialty lattes and beverages to customers | Took and processed orders accurately and efficiently | Provided excellent customer service and build rapport with customers | Managed table service and ensured a welcoming dining experience | Handled special orders and communicated effectively with customers | Maintained cleanliness and organization of the café and record store areas | Washed dishes and upheld sanitation standards | Assisted with inventory management and restocking merchandise in the record store | Promoted upcoming events and new music releases to enhance customer engagement
Support Group Administrator
Thrive After Abuse
01.2017 - 01.2018
- Consistently regulated posts and comments of over 52,000 people who endured domestic violence | Helped console and advise members of the support group | Learned the importance of allowing and creating the space for people to openly express their emotions | Communicated effectively with a team of five other administrators in order to run and control the support group page smoothly | Responded to complaints and concerns of group members and addressed them with courtesy, empathy, and efficiency | Consistently posted in the group and created songs and original content for the group that helped the recovery process for many group members | Cultivated long-lasting relationships with both the administrators and members
Education
Master’s - Counseling Education
The University of New Orleans
05.2025
Bachelor of Science - Media Arts (Emphasis in Entertainment Industry), Minors in Public Relations and Music
The University of Southern Mississippi
01.2018
Timeline
Counseling Intern
Loyola University
01.2024 - Current
Counseling Graduate Assistant
The University of New Orleans
08.2022 - 08.2022
Whole Body Team Member/Cashier
Whole Foods Market
12.2020 - 08.2022
Disaster Relief Case Manager
Restore St. Johns (Tetra Tech)
03.2020 - 09.2020
Barista and Record Store Clerk
T-Bones Records and Cafe
12.2018 - 03.2020
Support Group Administrator
Thrive After Abuse
01.2017 - 01.2018
Master’s - Counseling Education
The University of New Orleans
Bachelor of Science - Media Arts (Emphasis in Entertainment Industry), Minors in Public Relations and Music
The University of Southern Mississippi