Helene Taylor

• Developed comprehensive training programs for diverse teams across multiple locations.
• Facilitated workshops to enhance employee skills and performance.
• Conducted on-site training sessions to improve employee competencies district-wide.
• Evaluated employee performance pre-and post-training to assess program effectiveness.
• Assisted with onboarding processes by delivering orientation overviews of company standards.
• Organized team-building activities during workshops to foster collaboration among staff members.
• Conducted monthly meetings with managers to share best practices in customer service.
• Provided ongoing coaching and feedback to clarify employees' roles and responsibilities.

• Promoted products and services through merchandising to significantly increase, develop and grow a new store.
• Ensuring all associates were fully trained and developed to meet their full potential and deliver outstanding customer service.
• Maintained daily records to generate reports for the store manager.
• Daily reorganization of the sales floor to meet company demands.
• Analyzed marketing information and translated into strategic plans for customer growth.
• Good IT skills and knowledge of the latest retail software systems.
• Supervised daily store operations and ensured compliance with company policies.
• Trained new team members on product knowledge and customer service techniques.
• Managed inventory levels and organized merchandise displays for optimal presentation.

• A comprehensive understanding of retail laws, security & health and safety issues.
• Creating short and long terms business plans.
• Can support a team and manage both good and poor performance.
• Proactive and able to use initiative when solving problems.
• Commercial awareness with superb business skills.
• Good IT skills and knowledge of the latest retail software systems.
• Able to develop staff through performance management.
• Led district-wide operational strategies for multiple retail locations.
• Trained and developed store managers to enhance team performance.

• Held overall accountability for sales growth and profitability across store areas.
• Managed teams to achieve KPIs and ensure compliance while maintaining high customer service standards.
• Drove sales performance to maximize profitability and stimulate growth.
• Conducted regular monitoring and reviews of staff and store performance.
• Enhanced sales through strategic team performance optimization.
• Organized meetings and training sessions to develop store managers' skills.
• Facilitated weekly visits to support sales team development.
• Recruited, trained, supervised, and appraised staff to maintain operational excellence.

• Developed high-quality jewelry with over six years of experience in design and production.
• Executed concepts from sketches to technical drawings and final products.
• Demonstrated expertise in stone setting and engraving procedures for jewelry.
• Maintained comprehensive knowledge of Gold, Silver, and Gem Jewelry, both handmade and machine-made.
• Analyzed market trends to inform product development timelines and production components.
• Collaborated effectively in team settings while also excelling in independent projects.
• Established a reputation for honesty and reliability within the jewelry industry.
• Recognized as one of Chattanooga's Leading Jewelers in 2005, affiliated with Better Business Bureau.

Achieved recognition as Region's 'rising star' by increasing sales, margins, and retention by 45%.

• Maintained top district ranking with shrink rate between 0.1% and 0.5%.
• Implemented best practices for loss prevention, leading to district-wide enhancements.
• Developed two employees promoted in 2003 through focused training initiatives.
• Trained and developed store managers to enhance team performance.

• Transformed district store from #15 to #2 in sales, achieving #1 in customer satisfaction.
• Drove single-year sales growth of 22%, setting new company record for #1 district sales in 2002.
• Reversed store decline by overhauling systems, processes, training programs, and personnel.
• Corrected internal theft, improved customer service, and boosted employee morale.
• Achieved 'Manager of the Quarter' honors four times, resulting in increased year-end bonuses.
• Spearheaded operational strategies across multiple retail locations to optimize performance.
• Managed inventory control and merchandise presentation standards across all stores.
• Trained store managers to elevate team performance and enhance overall effectiveness.

• Oversaw startup and daily operations for Mall of Georgia, following success as assistant manager in top-ranked store.
• Managed $2 million location with 26 employees, enforcing merchandising and loss control strategies.
• Executed corporate programs and promotions to enhance customer satisfaction and associate productivity.
• Exceeded sales and profit goals by up to eight percent and twelve percent annually.
• Elevated Georgia store to #1 in sales among 21 regional locations, achieving year-end record of $2.1 million.
• Achieved lowest shrink among 58 stores in region in 1997, earning top ranking in 1998.
• Launched award-winning loss prevention programs adopted company-wide due to effectiveness.
• Recognized as 'Store Manager of the Year' (1997) for outstanding sales, profit, and customer satisfaction results.