Helen Gene Pulido
Santa Rosa,CA
Summary
Experienced and certified nursing assistant with a strong background in healthcare settings. Brings a keen eye for detail and a reliable nature to ensure optimal patient care in fast-paced environments. Proficient in providing mobility assistance and personal hygiene support. Compassionate and dedicated member of the nursing team, prioritizing patient needs and delivering exceptional care with attention to detail. Committed to maximizing satisfaction, safety, and wellness for patients from diverse backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records Assistant
Miracle Mile Healthcare Center
2023.01 - 2023.12
- Audited files for completion and accuracy.
- Posted medical records promptly upon accurate assembly and analysis.
- Communicated with doctors and insurance companies to resolve patient issues.
- Planned, developed and coordinated programs with referring supervisor to provide [Type] services in accordance with established plan of care.
- Filed records for timely retrieval.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Receptionist
Mariner Health Care
2021.11 - 2023.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Caregiver
Aelite Senior Home Care Inc.
2016.03 - 2020.12
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
Nursing Assistance
North Bay CNA
Rohnert Park, CA06.2024
Home Health Aide
North Bay CNA
Rohnert Park, CA05.2024
Carson Senior High School
Carson, CA06.2012
Skills
- Accounting Techniques
- Greet Guests
- Customer Service
- Computer Proficiency
- Call Answering and Routing
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Patient Medical Records Maintenance
- Maintaining medical records
- Updating Medical Records
- HIPAA Compliance
- Documentation
- Mobility Assistance
- ADL Assistance
- Behavioral Management
- Meal Preparation
- Basic Housekeeping
- Patient Companionship
- First aid and safety
- Direct Patient Care
- Medication and Appointment Reminders
- Respectful and Compassionate
- Patient Care
- Emotional Support
Certification
- CNA - Certified Nurse Assistant
- CHHA - Certified Home Health Aide
Timeline
Medical Records Assistant
Miracle Mile Healthcare Center
2023.01 - 2023.12
Receptionist
Mariner Health Care
2021.11 - 2023.01
Caregiver
Aelite Senior Home Care Inc.
2016.03 - 2020.12
Nursing Assistance
North Bay CNA
Home Health Aide
North Bay CNA
Carson Senior High School
- CNA - Certified Nurse Assistant
- CHHA - Certified Home Health Aide
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