HELEN GRACE NOVIO
10641 Timber Lane,FL
Summary
Resourceful Unit Secretary known for high productivity and efficiency in task completion. Specialize in medical terminology, patient record management, and interdepartmental coordination. Excel in communication, time management, and problem-solving to support healthcare teams and enhance patient care delivery. Efficient administrative professional bringing many years of successful experience in Unit Secretary roles. Eager to leverage nursing unit operations expertise and excellent communication skills to offer an invaluable new facet to the team.
Overview
15
15
years of professional experience
Work History
Unit Secretary/Monitor Technician
Mease Countryside Hospital ICU
Safety Harbor, FL
01.2010 - Current
- Retrieved physicians' paperwork, including lab test requests.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Monitored unit supply levels and notified management of ordering needs.
- Prepared documents for signature by physicians or other authorized personnel.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled and filed medical reports, charts, and correspondence.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Communicated with patients with compassion while keeping medical information private.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Maintained a clean and organized front desk and reception area.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Bachelor of Science - Nursing
Wesleyan University Philippines
Philippines04-2008
Skills
- Medical billing protocol
- Patient chart maintenance
- Follow-up appointment scheduling
- Telephone reception
- Nursing unit operations
- Nursing station operations
- Telemetry interpretation
- Cardiac monitoring
- Vital signs measurement
- HIPAA compliance
- Patient communication
- Patient preparation
- Time management abilities
- Blood pressure monitoring
References
References available upon request.
Timeline
Unit Secretary/Monitor Technician
Mease Countryside Hospital ICU
01.2010 - Current
Bachelor of Science - Nursing
Wesleyan University Philippines
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