Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen "Holly" Cabanilla

Farmingdale

Summary

Dynamic Customer Care Manager with a proven track record at Raymour & Flanigan, excelling in enhancing customer satisfaction and retention. Skilled in effective leadership and task management, I successfully resolved complex issues, fostering positive relationships and driving team morale. Committed to delivering exceptional service and optimizing customer experiences.

Overview

37
37
years of professional experience

Work History

Customer Care Manager

Raymour & Flanigan Furniture and Mattress Store
05.2016 - 06.2025
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Created customer support strategies to increase customer retention.
  • Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Senior Merchandise /Customer Assistant

Sears
10.2004 - 04.2016
  • Supported merchandising initiatives by participating in seasonal floor sets, promotional events, and visual presentations.
  • Contributed to achieving sales targets through upselling techniques and exceptional customer engagement.
  • Alerted management of merchandise sales trends and customer merchandise requests.

Senior Executive Assistant

CBS, Inc
06.1988 - 08.2001
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.

Education

No Degree - Business

Katharine Gibbs
Manhattan, NY
06-1997

Skills

  • Customer service management
  • Coaching and guidance
  • Team leadership
  • Task management
  • Sales assistance
  • Effective leadership
  • Enhancing customer experience
  • Optimistic outlook
  • Cross-functional teamwork
  • Strong attention to detail

Timeline

Customer Care Manager

Raymour & Flanigan Furniture and Mattress Store
05.2016 - 06.2025

Senior Merchandise /Customer Assistant

Sears
10.2004 - 04.2016

Senior Executive Assistant

CBS, Inc
06.1988 - 08.2001

No Degree - Business

Katharine Gibbs

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