Helen J. Franco
Healthcare Administrator - Patient Care Coordinator
Brooklyn,NY
Summary
Bilingual costume designer enthusiastic about working in the medical field again as a patient oriented administrator or coordinator. Highly organized and knowledgeable about healthcare processes and administrative requirements Hardworking, educated and willing to go the extra mile to care for our patients. I'm committed to finding an opportunity where I can share my skills, grow and excel in this field. All in the while going back to school after a year to pursue being a Nurse Practitioner.
Overview
19
19
years of professional experience
Work History
Costume Designer
Self Employed
Brooklyn, NY
10.2018 - Current
Donation Coordinator
Memorial Sloan Kettering
New York, NY
01.2019 - 05.2019
- Exceeded goals through effective task prioritization and great work ethic.
- Performed calls to previous donors to reach fundraising goals.
- Assisted at fundraising events.
Concierge Specialist
Dover Street Market New York
New York, NY
10.2017 - 10.2018
- Scheduled deliveries of flowers and giftsfor VIP Clientele.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Handled payment transactions using POS to maintain accuracy and payment processes.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Worked with 7 supervisors and team members to understand supply needs and bring levels within desired tolerances.
Patient Service Representative
Columbia Doctors-Midtown
New York, NY
01.2016 - 12.2017
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Maintained current and accurate medical records.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
Temp Ophthalmologist Receptionist
Dr. Rudrani Banik
New York, NY
06.2017 - 10.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing amenities for patients.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details..
Pediatric Ophthalmic Technician
Pediatric Ophthalmic Consultants
New York, NY
02.2014 - 12.2015
- Measured and recorded visual acuity and color vision testing.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Identified issues during preliminary exam and addressed concerns with physician.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Called patients to inquire about post-operative status or recovery.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Accepted dictated notes and produced professional documents with outlined information.
- Submitted orders for additional tests and examinations.
- Accompanied physicians through day in fast-paced, stressful environments.
- Verified signatures and checked medical charts for accuracy and completion.
- Selected appropriate ICD-10 and CPT codes for records.
- Organized paperwork such as charts and reports for office and patient needs.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Carefully transcribed phone messages and relayed to appropriate doctors.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
- Responded to correspondence from insurance companies to verify patient's coverage.
Residential Counselor
Massachusetts Association For The Blind
Boston, MA
01.2012 - 12.2013
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Counseled four residents in group sessions to assist in overcoming dependencies and adjustments to life.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Job Developer
Massachusetts Association For The Blind
Boston, MA
11.2010 - 07.2013
- Promoted development of interviewing, resume writing and etiquette skills.
- Handled caseload of more than 4 clients.
- Coordinated community resources and secured referrals.
- Helped clients adapt to altered lifestyles while providing therapeutic environments for clients.
- Assisted individuals with addressing disabilities and developing career plans.
- Carried out day-day-day duties accurately and efficiently.
- Conducted comprehensive client assessments and evaluated annual client goal plans.
Research Assistant
Harvard Public Health
Boston, MA
09.2012 - 05.2013
- Wrote and edited data collection forms and questionnaires.
- Summarized search results by preparing written reports, graphs, fact sheets and tables.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Organized paperwork, including participant-informed consent waivers and research scope documentation.
- Gathered, prepared and evaluated or tested various biological samples.
Residential Advisor
Nashua Center
Nashua, NH
03.2008 - 12.2012
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Liaised between community programs and residents and counseled 3 community and assisted living residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Conducted timely evaluation of residents' progress to update post-conflict and post-disaster goals.
Interim Program Manager
Massachusetts Association For The Blind
Boston, MA
03.2011 - 09.2011
- Delivered training for staff development.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Implemented and led meetings, opening up dialog with vocational counselors to discuss client annual service plans.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Scheduled new hire training, managed documentation and resolved initial concerns to support efficient on-boarding.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
VISTA
Americorps Vista - Volunteers In Service To America
Nashua, NH
11.2006 - 11.2007
- Connected individuals with available and relevant resources.
- Surveyed local program participants on a monthly basis to ascertain problematic areas requiring improvement.
- Developed long-lasting partnerships with local leaders through active engagement and exemplary communication
- Developed presentations for community groups
- Conducted community workshops to promote different programs and educate public on available services.
- Referred families to shelters, legal resources and educational programs.
Education
Bachelor of Arts - Women And Gender Studies
Simmons College
Boston, MAWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Leadership
Project Management
MS Office Suite
Collaborative
Budgeting
Fluent in Spanish
Office administration
Documentation and reporting
Staff Management
Administrative support
Scheduling
Time management
Multi-line Telephone Systems
Travel coordination
Telephone skills
Strategic Planning
Organization skills
Social perceptiveness
Cash Handling
Verbal and written communication
Telephone etiquette
Skilled in EMR
Timeline
Donation Coordinator
Memorial Sloan Kettering
01.2019 - 05.2019
Costume Designer
Self Employed
10.2018 - Current
Concierge Specialist
Dover Street Market New York
10.2017 - 10.2018
Temp Ophthalmologist Receptionist
Dr. Rudrani Banik
06.2017 - 10.2017
Patient Service Representative
Columbia Doctors-Midtown
01.2016 - 12.2017
Pediatric Ophthalmic Technician
Pediatric Ophthalmic Consultants
02.2014 - 12.2015
Research Assistant
Harvard Public Health
09.2012 - 05.2013
Residential Counselor
Massachusetts Association For The Blind
01.2012 - 12.2013
Interim Program Manager
Massachusetts Association For The Blind
03.2011 - 09.2011
Job Developer
Massachusetts Association For The Blind
11.2010 - 07.2013
Residential Advisor
Nashua Center
03.2008 - 12.2012
VISTA
Americorps Vista - Volunteers In Service To America
11.2006 - 11.2007
Bachelor of Arts - Women And Gender Studies
Simmons College