Helen M. Betancourt
Augusta,GA
Summary
Consolidate myself professionally in a company that offers me new challenges to contribute with my experience and skills in achieving the goals of the company with the opportunity to continue developing myself.
Overview
18
18
years of professional experience
Work History
Emergency Room Secretary
NeoMed Center, Inc. - Gurabo Center
01.2019 - 08.2020
- Improved patient satisfaction by providing timely and efficient administrative support to emergency room staff.
- Enhanced communication between medical professionals by accurately transcribing physician orders and maintaining updated patient records.
- Provided compassionate assistance to patients and families during their visit, addressing questions and concerns efficiently.
- Promoted patient confidentiality by adhering to HIPAA guidelines when handling sensitive information both electronically and on paper documents.
- Increased efficiency in patient registration by verifying insurance coverage.
Unit Clerk
Hospital UPR - Dr. Federico Trilla
02.2015 - 12.2018
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
Medical Biller and Coder
MedScan Radiology
03.2011 - 09.2013
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Ensured continuous improvement in billing processes through regular audits of medical codes and charge entries for accuracy.
- Worked closely with physicians to accurately assign ICD-9 diagnostic codes for optimal reimbursement rates from insurance companies.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
Secretary Medical Biller
Office Dr. Felix Villar Robles Ob-Gyn
06.2002 - 01.2010
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Worked closely with physicians to accurately assign ICD-9 diagnostic codes for optimal reimbursement rates from insurance companies.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
Education
Certificate - Professional Medical Biller And Coder
Association of Medical Biller of Puerto Rico
Bayamon, Puerto Rico2020
High School Diploma -
Vocational Petra Zenon De Fabery
Trujillo Alto, Puerto Rico05.2003
Associate of Science - Nursing
Centro De Estudios Multidisciplinarios
San Juan, PRSkills
- Medical Coding Knowledge
- Medical Records Management
- Electronic Health Records Familiarity
- Stress Management Techniques
- Medical Terminology Proficiency
- Data Entry Accuracy
- Office Equipment Operation
- Organizational Capabilities
- Medical Software Proficiency
- Customer Service Orientation
- Attention to Detail
- Patient Registration
Languages
Spanish
Native or Bilingual
Timeline
Emergency Room Secretary
NeoMed Center, Inc. - Gurabo Center
01.2019 - 08.2020
Unit Clerk
Hospital UPR - Dr. Federico Trilla
02.2015 - 12.2018
Medical Biller and Coder
MedScan Radiology
03.2011 - 09.2013
Secretary Medical Biller
Office Dr. Felix Villar Robles Ob-Gyn
06.2002 - 01.2010
Certificate - Professional Medical Biller And Coder
Association of Medical Biller of Puerto Rico
High School Diploma -
Vocational Petra Zenon De Fabery
Associate of Science - Nursing
Centro De Estudios Multidisciplinarios
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