Helen M. Coston
Carson City,NV
Summary
Positive leader with extensive experience in staff, program, and financial management, notably at Ormsby Association of Carson City, where I enhanced client satisfaction and operational efficiency. Excelled in cultivating government relations and implementing quality control measures, achieving significant improvements in compliance and program monitoring. Created rapport and maintained relationships with clients, families, and external representatives to facilitate communication and implementation of client goals. Experienced in handling multiple projects while ensuring accuracy. Organized and meticulous, I am known for reliability and adaptability. Encouraged teamwork and open communication to foster efficiency and positive morale. Looking for a new role where hard work, dependability, and dedication will be valued.
Overview
44
44
years of professional experience
Work History
Assistant Executive Director
Ormsby Association of Carson City (OACC)
10.1983 - 01.2023
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Supported and assisted executive director in management of facility budgets and business practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development.
- Maintained confidential records and confidentiality during interactions with the public.
- Facilitated communication between executive members and employees, and between departments within the organization.
- Learned duties of various departments in order to assist when needed.
- Supervised departments as assigned to maintain staffing, schedules, productivity, and compliance with policies.
Receptionist/Secretary
Weaver Brothers, Ltd.
06.1982 - 05.1983
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted coworkers and staff members with special tasks as requested.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with customers and gathered information needed to process merchandise orders, researched product numbers, and created invoices to be forwarded for shipping.
Box Office/Concession Stand Cashier
Movies Four, Inc.
06.1980 - 11.1981
- Responded to customer complaints to help resolve issues.
- Consistently provided friendly service to promote better customer engagement.
- Trained new employees and volunteers to operate cash register and properly prepare food.
- Re-stocked items for later use to save staff time during busy hours.
- Monitored inventory and notified management of deficiencies or shortages.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Used cash register to tender change and process cash payments.
- Reconciled sales with cash payments and prepared sales records as required.
Customer Service Representative
Dairy Queen
06.1979 - 09.1979
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Learned duties for various positions and provided backup at key times.
- Adjusted food preparation methods in accordance with customer requests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Associate of Arts - General Studies
Western Nevada College
Carson City, NV05.2000
High School Diploma -
Bishop Manogue Catholic High School
Reno, NV06.1982
Skills
- Staff Management
- Report compilation
- Financial Management
- Program Management
- Quality Control
- Case Management
- Government relations
- Client Services
- Operational planning
- Performance feedback
- Resident satisfaction
- Compliance and regulations
- Program monitoring
- Crisis Management
- Business Management
- Budgeting and financial management
Community Involvement
Night Off the Streets warming shelter - Nov. to Mar., 2017 to present
Stephen Ministry - caring support during life crisis - 2009 to 2013
Candy-striper at Carson-Tahoe Hospital - 1977 to 1979
Carson Chamber Singers - 1985 to 2015
Church choirs - 1979 to 2019
Timeline
Assistant Executive Director
Ormsby Association of Carson City (OACC)
10.1983 - 01.2023
Receptionist/Secretary
Weaver Brothers, Ltd.
06.1982 - 05.1983
Box Office/Concession Stand Cashier
Movies Four, Inc.
06.1980 - 11.1981
Customer Service Representative
Dairy Queen
06.1979 - 09.1979
Associate of Arts - General Studies
Western Nevada College
High School Diploma -
Bishop Manogue Catholic High School
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