Helen Maria Liggins
Rossville,GA
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
The Crossings-Fort Oglethorpe, GA
05.2024 - Current
- Demonstrated strong management skills in handling a range of residential properties including conventional and HUD units
- Effectively managed a team of maintenance staff to ensure the prompt and satisfactory handling of turns and maintenance requests with a focus on delivering quality results.
- Utilized advertising methods to attract potential candidates and assessed suitability during applicant screening
- Sustained adherence to federal compliance requirements set forth by HUD for project based Section-8.
- Consistently maintained precise records
- Ensured smooth processing of invoices and prompt payment management
- Maintained accurate budget compliance and banking records
- Developed strong relationships with local businesses to support community engagement.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Front Office Manager
Avid Hotel-Ringgold, GA
03.2024 - Current
- Provided accurate and smooth check-in and out's guest
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
Property Manager
Lexington Asset Management-East Ridge, TN
06.2022 - 03.2024
- Manage 128 units complex
- Setting and managing budget
- Attracting new tenants through property viewings, and encouraging referrals
- Interviewing tenants and running credit checks
- Setting rental rates, negotiating and enforcing lease agreements
- Addressing tenant complaints and inspecting vacated units
- Contracting and supervising repairs and maintenance work
- Collecting rent, dealing with late payments, and handling operating expenses
- Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
- Preparing reports on the financial performance of properties
- Terminating leases and initiating eviction proceedings.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
Olympia Management-Soddy-Daisy, TN
02.2021 - 08.2022
- Maintain an 80 unit complex
- Comply with company and federal regulations and procedures to ensure compliance and occupancy standards
- Post bank deposits and manage on site cash
- Post rent, process eviction paperwork, maintain relationships with all current and prospective tenants
- Make sure all work orders are completed in a timely manner
- Follow proper LITHTC and Section 8 procedures and recertification's.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Streamlined rent collection process, improving on-time payments from tenants.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Customer Service Represenitive / BCBST
KELLY SERVICES-Chattanooga, TN
09.2020 - 02.2021
- Responsible for taking calls from members and addressing their concerns over claims, enrollment, finding providers, and billing issues or payments
- Maintain HIPPA standards on all calls and thoroughly document details of the call.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representitive
SOUTHEAST TRANS
09.2019 - 01.2020
- As a CSR I was responsible for answering calls and scheduling transportation per member needs, insurance availability and company guidelines
- I would also follow up with transportation companies
- I maintained an average of 75-100 calls per shift.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Seasonal Recruiter
GIRL SCOUTS OF THE SOUTHERN APPALACHIANS-Chattanooga, TN
07.2018 - 02.2019
- As a recruiter for Girl Scouts, I would travel to schools and talk to girls about the opportunities Girl Scouts provides
- I would set up parent nights to give information to parents about the organization and assist them with registration.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Executive Admin Asst./ Asst. Property Manager
BLUESTAR PROPERTIES-Chattanooga, TN
07.2016 - 11.2017
- I was responsible for the acceptance of applications for residency, rental payments, incoming calls and mail
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Entered all new traffic into the system, coded bills, entered bank deposits, processed payroll, updated the budget log, created new leases as well as renewal leases and processed credit and background screens for new residents
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Sales Support Specialist
LIFETOUCH NATIONAL SCHOOL-Chattanooga, TN
09.2016 - 08.2017
- I was the liaison between the photography staff and the schools
- I verified schedules and corrected missing or incorrect photo orders for the schools and lab
- I was responsible for inputting the contracts and picture dates into the system and verifying the accuracy.
Customer Service Rep
C.R.C-Dunlap, TN
03.2015 - 08.2016
- I was responsible for developing training material for new staff as needed and maintaining proper CPNI protocols
- I provided exceptional customer service, maintained customer loyalty, and kept proper records of customers' calls for the client.
DISTRIBUTION TECH & EVS
Erlanger Health System-Dunlap, TN
07.2014 - 10.2015
- Maintained superior cleanliness of the ER, prepped and reset the treatment areas for patients', and supported medical staff
- I was also responsible for keeping an accurate count and record of supplies, as well as ordering the proper supplies for the hospital.
Education
AAS - Administrative Duties
Chattanooga State
Chattanooga, TN01.2022
HiSET -
State Of Tennessee
Crossville, TN01.2001
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Leasing and sales
- Fair housing mandates
- Administrative Support
- Financial budgeting and reporting
- Marketing and Advertising
- Adaptable
- Contract Negotiation
- Valid [State Name] driver's license
- Business Administration
- Customer Relations
- Clear Communication
- Data Entry
- Critical Thinking
- Microsoft Office
- Dispute Handling
- Social Media Engagement
- Budget Preparation
- Personnel Management
Certification
- Tennessee Notary Public, 04/01/21, 04/01/25
- Driver's License, 08/01/13, 08/01/25
- Certified Notary Public
Assessments
Sales skills, Proficient, 02/01/22, Influencing and negotiating with customers
Timeline
Property Manager
The Crossings-Fort Oglethorpe, GA
05.2024 - Current
Front Office Manager
Avid Hotel-Ringgold, GA
03.2024 - Current
Property Manager
Lexington Asset Management-East Ridge, TN
06.2022 - 03.2024
Property Manager
Olympia Management-Soddy-Daisy, TN
02.2021 - 08.2022
Customer Service Represenitive / BCBST
KELLY SERVICES-Chattanooga, TN
09.2020 - 02.2021
Customer Service Representitive
SOUTHEAST TRANS
09.2019 - 01.2020
Seasonal Recruiter
GIRL SCOUTS OF THE SOUTHERN APPALACHIANS-Chattanooga, TN
07.2018 - 02.2019
Sales Support Specialist
LIFETOUCH NATIONAL SCHOOL-Chattanooga, TN
09.2016 - 08.2017
Executive Admin Asst./ Asst. Property Manager
BLUESTAR PROPERTIES-Chattanooga, TN
07.2016 - 11.2017
Customer Service Rep
C.R.C-Dunlap, TN
03.2015 - 08.2016
DISTRIBUTION TECH & EVS
Erlanger Health System-Dunlap, TN
07.2014 - 10.2015
HiSET -
State Of Tennessee
AAS - Administrative Duties
Chattanooga State
Similar Profiles
Meghan KiserMeghan Kiser
Certified Nursing Assistant at NHC HealthCare, Fort OglethorpeCertified Nursing Assistant at NHC HealthCare, Fort Oglethorpe
Lisa RussellLisa Russell
Firefighter/EMT-Intermediate at City of Fort OglethorpeFirefighter/EMT-Intermediate at City of Fort Oglethorpe
Andrew ShineAndrew Shine
Shift Leader at Chick-fil-A Fort OglethorpeShift Leader at Chick-fil-A Fort Oglethorpe
Leigh RogersLeigh Rogers
Registered Nurse at Life Care of East RidgeRegistered Nurse at Life Care of East Ridge
Jada WhiteJada White
Decorator at New Creation Wedding and EventsDecorator at New Creation Wedding and Events