Helen Nicole Dixon
North Carolina
Summary
Seasoned healthcare manager with over twenty years of experience, familiar with assisted living procedures, operational standards and regulatory guidelines. Offering complex problem-solving skills and a team-driven approach. Seeking an Executive Director position within a company that offers career growth.
Overview
16
16
years of professional experience
Work History
Business Office Manager
Brookdale Senior Living Facility
Goldsboro, NC
12.2023 - Current
- Conducted background checks and reference checks of prospective employees.
- Identified, screened and interviewed potential employees.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Responsible for entering customer payments into the accounting software system.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Calculated and processed payroll for over 55 employees on a bi-weekly basis.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Managed the processing of new hires and terminations in the payroll system.
- Overseen the successful execution of several company programs , for example, associate retention program, training program, safety program, Workman's compensation.
- Monitored facility labor dashboard and resolved labor management issues if necessary.
- Ensure effective and professional communication with associates, residents, their love ones, vendors and other visitors in the community.
- Made collection call
Assisted Resident Care Director
Morningside Assisted Living
Raleigh, N.C
04.2019 - 08.2023
- Provided oversight of staff members and ensured compliance with policies and regulations.
- Created and implemented resident care plans to ensure safety, comfort, and well-being.
- Coordinated work scheduling of clinical staff.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, in accordance to resident census and care level acuity.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical and clerical personnel.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Assisted residents with daily living activities as designated in care plans.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided close monitoring and observation of at-risk patients.
Resident Care Director
Phoenix Assisted Care
Cary, NC
06.2015 - 12.2018
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Conducted regular rounds to keep residents and areas safe and secure.
- Answered telephones and routed calls or delivered messages.
- Developed and coordinated educational programs for residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
Memory Care Director
ALG Senior
, NC
03.2008 - 10.2015
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Communicated with patients with compassion while keeping medical information private.
Education
Some College (No Degree) - Associate Degree Nursing
Sampson Community College
Clinton, NCSkills
- Case Planning
- Call Answering and Routing
- Resident Needs Assessments
- Reporting and Documentation
- Employee Training Program
- Employee Performance Evaluations
- In-Service Programs
- Risk Management
- Employee Supervision
- Employee Work Scheduling
- Critical Thinking
- Patient Care
- Staff Supervision
- LOC Assessments
- Monitoring Vital Signs
- Payroll Management
- Business operations management
- Expense Reporting
- Human Resources Management
- Employee Onboarding
- Expense Tracking
- Payroll Processing
- Credit and collections
- Human Resources
Timeline
Business Office Manager
Brookdale Senior Living Facility
12.2023 - Current
Assisted Resident Care Director
Morningside Assisted Living
04.2019 - 08.2023
Resident Care Director
Phoenix Assisted Care
06.2015 - 12.2018
Memory Care Director
ALG Senior
03.2008 - 10.2015
Some College (No Degree) - Associate Degree Nursing
Sampson Community College
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