Helga Brown
Anchorage,AK
Summary
Adept at customer service and cash register operation, I enhanced customer satisfaction at Walgreens by efficiently processing transactions and offering product recommendations. My skills in translation verification and strong written communication, honed at Lyanthe Financial Services, complement my ability to deliver exceptional service. I'm known for my reliability and ability to maintain composure under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walgreens
Anchorage, AK
04.2024 - 01.2025
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Worked closely with front-end staff to assist customers.
- Offered customers carry-out service at completion of transaction.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier Customer Service
Lowes Home Improvment
Anchorage , Alaska
02.2019 - 09.2022
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Resolved customer complaints in a professional manner.
- Scanned items and checked pricing on cash register for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered customers' questions and provided information on store procedures or policies.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness and presentation of stock room and production floor.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Virtual Data Verifier
Lyanthe Financial Services
Philippines
06.2015 - 11.2015
- Proofread, edited and revised translated documents.
- Conducted research to ensure accuracy in translations.
- Translated software technical manuals to another language and culture.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Compiled technical, legal or medical terminology and information used in translations.
- Translated client documents between languages.
Telephone Operator
Philcom
Davao City, Philippines
01.2010 - 07.2013
- Responded to customers' requests for assistance with various issues they were having.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Answered routine questions about telephone and voice mailbox operations.
- Greeted callers warmly and asked how they could be assisted.
- Provided technical support when needed for troubleshooting problems on the phone.
- Processed payments from customers over the phone using secure payment methods.
- Provided customer service to callers by answering questions and providing requested information.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Completed connections between callers, departments and professionals.
- Took messages accurately and delivered them promptly to the intended recipient.
- Communicated effectively with other departments regarding customer concerns.
- Operated telephone switchboards and systems to advance and complete connections.
- Transcribed message details to promptly relay to appropriate recipients.
- Answered incoming calls and directed them to appropriate departments or personnel.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Arts - Banking in Finance
University of Immaculate Conception
Philippines03-1998
Skills
- Check processing
- Customer inquiry
- Product recommendations
- Customer service
- Cash register operation
- Payment collection
- Product knowledge
- Patience and composure
- Reliability and punctuality
- Customer focus
- Translation verification
- Language document translation from Dutch to English
- Strong written communication
- Patience and tolerance
Accomplishments
- I received an award for outstanding Employee of the month for third consecutive months and year
- I got 2 1st honors on my high school and elementary
Affiliations
- my activities during leisure time is going to the gym to burn our calories
- play with my cute Kitty Cat name Harly
- doing some research during my free time
- im interested playing a puzzle word during my free time.
Languages
English
Full Professional
Filipino
Full Professional
Certification
- I got my Certification as i finish my Caregiver course
Timeline
Customer Service Cashier
Walgreens
04.2024 - 01.2025
Cashier Customer Service
Lowes Home Improvment
02.2019 - 09.2022
Virtual Data Verifier
Lyanthe Financial Services
06.2015 - 11.2015
Telephone Operator
Philcom
01.2010 - 07.2013
- I got my Certification as i finish my Caregiver course
Bachelor of Arts - Banking in Finance
University of Immaculate Conception
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