Heli Cervantes
Omaha,NE
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Assistant Manager
C&G Management LLC
11.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of operations within the stores.
- Assessed team member performance for compliance with company standards.
Warehouse Loader
Dollar General Distribution Center
04.2024 - 10.2024
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Packed and palletized items for shipment on outbound trailers.
- Reduced manual handling injuries with proper lifting techniques and the use of appropriate equipment.
- Contributed to cost reduction efforts through efficient use of resources such as time, materials, and equipment.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Loaded bulk and route delivery trucks with warehouse goods.
Store Manager
Sixth Street Enterprise
06.2018 - 05.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Sixth Street Enterprise
10.2017 - 06.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Lead
Sixth Street Enterprise
05.2017 - 10.2017
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Patient Service Provider
Sixth Street Enterprise
12.2015 - 05.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Bryan High School
Omaha, NE05-2009
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective cross functional communicator
- Team Leadership
- Solution Oriented professional
- High Achiever
- Loading and unloading
- Inventory control
- Adaptable to change
- Truck loading
- Supply chain procedures
- Problem-Solving
- Time Management
Timeline
Assistant Manager
C&G Management LLC
11.2024 - 01.2025
Warehouse Loader
Dollar General Distribution Center
04.2024 - 10.2024
Store Manager
Sixth Street Enterprise
06.2018 - 05.2020
Assistant Manager
Sixth Street Enterprise
10.2017 - 06.2018
Shift Lead
Sixth Street Enterprise
05.2017 - 10.2017
Patient Service Provider
Sixth Street Enterprise
12.2015 - 05.2017
High School Diploma -
Bryan High School
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