Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heli Patel

Seymour,IN

Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Overview

9
9
years of professional experience

Work History

Front Desk Manager

Nishali LLC
01.2022 - Current
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Prepared weekly employee work schedules for 7 team members ensuring all shifts received adequate coverage.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Balanced hotel accounts at end of day.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

Banking Center Associate II

Jackson County Bank
05.2021 - 11.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Back Office Associate and Cashier

Home Depot
05.2019 - 03.2020
  • Maintained staff directory and company policy handbook for human resources department.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each day, accounting for errors and resolving discrepancies.
  • Quickly and accurately counted drawers at start and end of each shift.

Press Operator

Valeo Inc
03.2016 - 01.2017
  • Reviewed completed orders for quality and accuracy.
  • Achieved challenging production goals on consistent basis by optimizing machine operation.
  • Used equipment such as overhead cranes and forklifts to safely transport materials and finished products.
  • Used gauges, calipers and other devices to take measurements and identify problems.

Education

No Degree - Pre-requisites For Physical Therapy

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2020

Master of Science - Biotechnology

Gujarat University
Ahmedabad, India
05.2015

Bachelor of Science - Biotechnology

Gujarat University
Ahmedabad, India
05.2013

High School Diploma -

R.H. Kapadia New High School
Ahmedabad, India
05.2010

Skills

  • Cash control
  • Registration Processing
  • Check-In and Check-Out Procedures
  • Training and Development
  • Decision-Making Abilities
  • Time management
  • Credit and cash payments
  • Reception expertise
  • Social perceptiveness
  • Registration
  • Hospitality service expertise
  • Guest services

Timeline

Front Desk Manager

Nishali LLC
01.2022 - Current

Banking Center Associate II

Jackson County Bank
05.2021 - 11.2021

Back Office Associate and Cashier

Home Depot
05.2019 - 03.2020

Press Operator

Valeo Inc
03.2016 - 01.2017

No Degree - Pre-requisites For Physical Therapy

Indiana University - Purdue University Indianapolis

Master of Science - Biotechnology

Gujarat University

Bachelor of Science - Biotechnology

Gujarat University

High School Diploma -

R.H. Kapadia New High School

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