Summary
Overview
Work History
Education
Skills
Timeline
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LORENZA AGUIRRE

Bartlett

Summary

Results-driven Room Division Manager with a solid track record at Hyatt Regency. Dedicated to improving operational processes and guest relations, proficient in managing budgets and recruiting top talent. Notable for resolving conflicts, deploying practical solutions, and consistently raising service benchmarks. Strengths include performance improvement, innovation, and business strategy.

Overview

21
21
years of professional experience

Work History

Operations Manager

Wyndham Garden
07.2022 - 10.2025
  • Achieved elevated customer satisfaction ratings by swiftly resolving issues.
  • Directed daily operations across several departments to maximize efficiency gains.
  • Developed team capabilities through effective hiring practices, coaching, and performance assessments.
  • Established professional relationships to promote transparency in staff communications.
  • Reviewed customer feedback and implemented service enhancements accordingly.
  • Guided teams in resolving escalated complaints and managing challenging situations successfully.
  • Utilized event planning skills to refine resource allocation and enhance team productivity.
  • Managed operations of a 398-room property with a focus on optimizing guest experiences.

Room Division Manager/Operations Manager

Hyatt Regency
10.2024 - 06.2025
  • Supervised housekeeping and front desk operations for 317 rooms, ensuring exceptional guest service and efficiency.
  • Managed ordering processes to optimize inventory levels and ensure seamless operations.
  • Led forecasting initiatives to accurately predict resource needs and align with budgetary constraints.
  • Directed budgeting strategies to maintain financial efficiency and support operational goals.
  • Managed the recruitment process, including interviewing and hiring new staff members.
  • Coordinated staff schedules to ensure optimal coverage and efficient operations.
  • Worked closely with sales to guarantee comprehensive care for all group events.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Collaborated with Food and Beverage department to support group events and ensure banquet and room service standards.
  • Partnered with the Executive Chef to create and implement specials for VIPs and events, boosting guest satisfaction.

Assistant Manager

Tahiti Village
02.2005 - 12.2019
  • Managed daily operations of property with 876 suites and 850 guest rooms.
  • Addressed customer complaints efficiently while upholding professional standards.
  • Conducted performance evaluations and mentored new hires on company protocols.
  • Scheduled maintenance and repairs, and compiled monthly sales reports for senior management.

Education

Bachelor of Science - Business

UNLV
Las Vegas, NV

High School Diploma - undefined

Las Vegas High School
Las Vegas, NV

Skills

  • Strategic decision-making

  • Project execution management

  • Effective team leadership

  • Efficiency improvement

  • Customer engagement

  • Event organization

  • Inventory Control

  • Budget Management

  • Conflict Resolution

  • Staff Recruitment

  • Performance Evaluations

  • Payroll Administration

  • Forecasting

  • Sales Coordination

  • Data Analysis

  • Fluent in English and Spanish

  • Excel

  • Teams

  • Word

  • On point

Timeline

Room Division Manager/Operations Manager

Hyatt Regency
10.2024 - 06.2025

Operations Manager

Wyndham Garden
07.2022 - 10.2025

Assistant Manager

Tahiti Village
02.2005 - 12.2019

High School Diploma - undefined

Las Vegas High School

Bachelor of Science - Business

UNLV

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