Summary
Overview
Work History
Education
Skills
Timeline
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HELINA DEGEFU

Silver Spring,MD

Summary



Dedicated and experienced server with a strong background in providing exceptional customer service in high-paced restaurant environments. Skilled in handling multiple tables simultaneously, maintaining a positive and welcoming atmosphere, and ensuring guests have a memorable dining experience. Adept at working in a team, managing orders efficiently, and handling cash transactions with accuracy. Proven ability to upsell menu items and accommodate special requests to meet customer satisfaction.

Ready to bring my strong work ethic, attention to detail, and passion for hospitality to a new opportunity.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

CHERCHER
12.2022 - 04.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Answered customers' questions, recommended items, and recorded order information.

Manager, Sales and Customer Support

Locat plc
02.2019 - 09.2022
  • Greeted customers and provided excellent customer service.
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Restocked shelves with new merchandise as needed.
  • Operated the cash register to complete transactions.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Cleaned fitting rooms after each customer use.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.
  • Organized and maintained filing systems for documents and records.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Maintained front desk to provide positive first impression.

Education

High School Diploma -

Steps School
08-2021

Skills

  • Excellent written and verbal communication
  • Strong leadership and team collaboration abilities
  • Proven problem-solving and critical-thinking skills
  • Empathy and Patience
  • Working well with others in a team environment
  • Table Setting
  • Cleanliness
  • Order Taking
  • Menu Memorization

Timeline

Restaurant Waiter

CHERCHER
12.2022 - 04.2024

Manager, Sales and Customer Support

Locat plc
02.2019 - 09.2022

High School Diploma -

Steps School

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HELINA DEGEFU