Helina Pelletier

*Making Patient appointments for all imaging testing, and radiological biopsies appointments when necessary

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• Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
• Making sure appropriate radiology referrals in place with insurance referrals if necessary.

*Typed in the Radiology referrals to EPIC computer system with appropriate medical terminology and diagnosis codes for patient to get appropriate and correct testing.

* Would contact any appropriate Dr. office for the patient to help facilitate a smooth process of appointment scheduling with obtaining the appropriate insurance referral, radiology referall, obtaining patient information when necessary, obtaining all demographic information from the patient.

* Training new employees for their positions of appointment schedulers, biopsy scheduler, and or referral entry coordinator when necessary.

• Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
• Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
• Contributed to a positive workplace culture by fostering teamwork among administrative staff and proactively addressing any conflicts that arose.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Enhanced office productivity by handling high volume of callers per day.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Registered and verified patient records before triage with most up-to-date information.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.

• Coordinated regular maintenance of office equipment to ensure optimal performance without disruption to daily activities.
• Improved communication between medical staff and patients through timely and accurate information sharing.
• Reviewed and maintained charts for completeness and compliance with EMR guidelines.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
• Verified insurance benefits or eligibility and documented in [Type] system.
• Supported medical professionals with the preparation of examination rooms and equipment for patient use.
• Promoted a positive work environment by fostering collaboration and open communication among office staff members.
• Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
• Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
• Verified or obtained referral numbers or authorizations for upcoming appointments.
• Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
• Scanned prescriptions and reports into [Type] database.
• Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
• Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
• Organized patient files and records, ensuring easy access for healthcare providers when needed.
• Communicated with outside facilities for scheduling tests or surgeries.
• Played a crucial role in achieving high levels of patient retention by consistently delivering top-notch customer service experiences.
• Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
• Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Maintained current and accurate medical records for patients.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Answered phone calls and messages for 8-physician general family medical facility, scheduling appointments, and handling patient inquiries.
• Facilitated new patient prescriptions, refills and prescription pre-authorizations.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Processed medical insurance claims and payments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Enhanced office productivity by handling high volume of callers per day.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.
• Registered and verified patient records before triage with most up-to-date information.

* Scheduled patient appointment for Kidney Dialysis patients

* Actively maintained current working knowledge of CPT and ICD9 coding principles, government regulation, protocols and third party requirements regarding billing for dialysis patients.

* Precisely evaluated and verified benefits and eligibility

* Efficiently performed insurance verification and pre-certification and pre-authorization functions for kidney dialysis.

*Maintained strict patient and physicial confidentiality

*Actively maintained correct working knowledge of Insurance carriers and types of insurance plans.

• Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
• Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
• Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
• Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
• Registered patients for radiology imaging and or procedures as they entered the hospital radiology facility.
• Obtained information about patients medical history, complaints, allergies and medical information with patient confidentiality.
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