Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HELLEN BARBOSA

Arlington,VA

Summary

An experienced bilingual flight attendant with exceptional customer service skills. Known for cultivating excellent customer relations and skilled in responding to emergency situations with a dedication and welcoming attitude.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
02.2023 - Current
  • Adapted to schedule changes, delays, and challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and following FAA regulations.
  • Handled medical emergencies calmly and competently according to established protocols while communicating with the flight deck as required.
  • Improved passenger satisfaction through exceptional in-flight service and meticulous attention to individual needs.

Au Pair/Nanny Child Care

Cultural Care Usa Inc.
01.2017 - 01.2022
  • Exchange program with an American family, undertaking childcare responsibilities in accordance with the family's guidelines.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe and engaging learning environment.
  • Collaborated closely with parents to establish consistent routines and expectations promoting stability and security for their children.

Hotel Reservations Agent

Novotel Hotels
05.2015 - 12.2016
  • Delivered exceptional customer service through active listening, empathy, and clear communication with guests during phone interactions and emails.
  • Coordinated closely with front desk staff to communicate special requests or requirements from guests before their arrival.
  • Addressed customer concerns and resolved issues, resulting in improved guest relations.

Bilingual Receptionist

Gran Hotel Stella Maris Urban Resort
02.2014 - 11.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance during check-in to check-out.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.

Travel Agent

CVC Viagens
11.2011 - 11.2012
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Education

Some College (No Degree) - Technical Course in Hospitality

Colegio Lomanto Junior
Salvador, Bahia
01.2012

Skills

  • Customer Service
  • Hospitality service expertise
  • Safety Procedures
  • Interpersonal communications
  • Reliability and punctuality
  • Bilingual Speaker

Certification

  • Intern courses to improve customer services and travel (destinations) knowledge, CVC Travel Agency, 2012
  • Exchange program in Halifax/Canada, for 6 months studying English as a Second Language, 2013
  • Accent Reduction, Bellevue College, Washington, 2017
  • Grammar and Communication, Bellevue College, Washington, 2018
  • Business Communication, Bellevue College, Washington, 2017
  • CPR Certificated through the Au Pair program, 2017

Timeline

Flight Attendant

American Airlines
02.2023 - Current

Au Pair/Nanny Child Care

Cultural Care Usa Inc.
01.2017 - 01.2022

Hotel Reservations Agent

Novotel Hotels
05.2015 - 12.2016

Bilingual Receptionist

Gran Hotel Stella Maris Urban Resort
02.2014 - 11.2014

Travel Agent

CVC Viagens
11.2011 - 11.2012

Some College (No Degree) - Technical Course in Hospitality

Colegio Lomanto Junior

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HELLEN BARBOSA