Hellen Campos Bermúdez

She has been working in businesses focused on customer service for the last 9 years, moving from waitressing position to Front Desk Customer Service Agent, showing great commitment and eager for leaning and make a career, she was also assistant of the reservation department for 5 months. Thinking on providing a quality service to the clients and expand her career opportunities she was working in customer services in Sykes for the company AT&T. My First experience in Cisco was in the position of Cisco Tac access, in that position I created the case for the engineers, review contracts, special requirements and basic technical knowledge after that I was promoted to Cisco Tac in the webex teams position until March 2020 because the account was close and they offer to me the server Virtualization Team which is my actual position, I work with 2 type of Cisco Server in the area of solving cases about the configuration, different type of Operating System (like linux & ESXI, Hardware), Virtual machine and Upgrades, our challenge is to help the customer to fix the problem or the network down situation in least time to lower their business impact besides that clear doubts, customer educations and have the best Cisco experience. Also, I was working on touch with CISCO partner with the Hight touch Technical support Team for one year of contract, in this position I was working with very high level contracts, specific golden rules for each client, troubleshooting and working together with the Htoms of the customer account and coordinate any customer request during the handling of the cases. Innovative professional in engineering field known for high productivity and efficient task completion. Skilled in project management, problem-solving, and technical writing. Excels with strong communication, teamwork, and adaptability, ensuring successful project outcomes and collaborative work environments.

• Josue Espinoza Cerdas, Cisco Team Leader, +506 8416 3820
• Sergio Retana, Senior Complex Revenue Manager, +506 8304 4498
• Mariana Jimenez, Support Services Manager from VMware, +506 8376 4783

• English, Intermediate
• Spanish, Native Speaker