Hellen Crocker
College Station,TX
Summary
Results-focused Supervisor offering 10 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
20
20
years of professional experience
Work History
Customer Service Advisor
Pro-tec Auto Repair
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Open and closing procedures
- Informing customers on vehicle needs
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Commercial Manager
AutoZone
05.2020 - 07.2021
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Negotiated manufacturing service agreements and quality standards.
Auto Parts Manager
Oreilly Auto Parts
08.2010 - 05.2020
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Submitted reports to the district manager to aid in business decision-making and planning.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Researched issues to obtain appropriate answers to customer inquiries.
- Assisted customers with locating and choosing merchandise in any store department.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Automotive Technician/Service Manager
Brake Check
01.2006 - 07.2010
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Communicated issues to leaders and helped develop solutions.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Inspected damaged vehicles to estimate repair costs and calculate deductibles.
- Explained estimates and determined repair timelines to enhance customer satisfaction.
- Repaired brake, exhaust, electrical and other systems to optimal specifications.
- Repaired suspensions and aligned vehicles.
- Sought out opportunities to gain new skills in different areas of vehicle repair and maintenance.
- Changed, rotated and balanced tires.
- Maintained cleanliness, safety and efficiency of garage.
Parts Delivery Driver
NAPA Auto Parts
12.2004 - 12.2006
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Conducted monthly inventories of raw materials and components on work floor.
Education
Some College (No Degree) - Criminology
Blinn College
BryanHigh School Diploma -
Travis B Bryan High School
Bryan, TX06.2002
Skills
Timeline
Customer Service Advisor
Pro-tec Auto Repair
10.2021 - Current
Commercial Manager
AutoZone
05.2020 - 07.2021
Auto Parts Manager
Oreilly Auto Parts
08.2010 - 05.2020
Automotive Technician/Service Manager
Brake Check
01.2006 - 07.2010
Parts Delivery Driver
NAPA Auto Parts
12.2004 - 12.2006
Some College (No Degree) - Criminology
Blinn College
High School Diploma -
Travis B Bryan High School
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