Hellen Goodson
Canyon Lake,TX
Summary
Customer Service and Operations Management Professional experienced in fast-paced environments. Achieved operational efficiency and enhanced customer satisfaction through effective communication and attention to detail. Focused on leveraging business strategy and emerging trends to drive growth and meet sales objectives.
Overview
1
1
Certification
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Waitress/Cook/Barista
Harold's Bait and Tackle
Crystal Beach, Texas
03.2025 - 09.2026
- Created a friendly atmosphere for customers upon arrival at Harold's Bait and Tackle at Harold's Bait and Tackle with friendly table service
- Collected food and drink orders from anglers and retail guests to ensure timely service
- Delivered meals and beverages promptly to dining and counter areas
- Cooked menu items following recipes, portion standards, and food safety procedures.
- Prepared ingredients and assisted in a fast-paced kitchen in fast-paced kitchen.
Lead Cashier
The Big Store
Crystal Beach, Texas
04.2023 - 03.2025
- Supervised cashier lanes at The Big Store during peak customer traffic.
- Trained new cashiers on register procedures and customer service standards.
- Balanced cash drawers and verified till amounts before and after shifts.
- Resolved payment issues and pricing questions at front-end registers.
- Greeted customers and provided excellent customer service.
Assistant Store Manager
Dollar General Market
Canyon Lake, Texas
04.2021 - 04.2023
- Supervised store operations for Dollar General Market during daily opening and closing routines.
- Trained team members on register procedures, customer service, and store policies.
- Monitored inventory levels and coordinated freight, stocking, and backroom organization.
- Reviewed merchandise presentation and reset aisles according to planograms and standards.
Owner/Operator
Brite Blinds of Texas
Canyon Lake, Texas
08.2010 - 10.2020
- Managed Brite Blinds of Texas customer consultations for blinds, shutters, and shades.
- Developed pricing quotes and prepared project paperwork for customer approvals.
- Measured windows for custom treatments and verified accurate product specifications.
- Coordinated vendor orders for window coverings, hardware, and installation materials.
- Supervised field installations and resolved onsite fit and finish issues.
Education
Cypress Falls High School
Houston, TXBachelor of Business Administration - Business Management
Northwood University
Midland, MI 09.1996 - 05.1999
Skills
- Order taking
- Beverage service
- Food safety
- Food handling safety
- Customer service
- Cash handling
- POS systems
- Inventory control
- Staff training
- Strong multitasking
- Attention to detail
- Problem solving
- Communication strategies
Certification
- Food handlers certificate
- TABC certificate
Timeline
Waitress/Cook/Barista
Harold's Bait and Tackle
03.2025 - 09.2026
Lead Cashier
The Big Store
04.2023 - 03.2025
Assistant Store Manager
Dollar General Market
04.2021 - 04.2023
Owner/Operator
Brite Blinds of Texas
08.2010 - 10.2020
Bachelor of Business Administration - Business Management
Northwood University
09.1996 - 05.1999
Cypress Falls High School