Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Cashier

Hellen Hernandez

Colorado Springs,CO

Summary

Dynamic and dedicated professional with a strong background in customer service at Burlington. Proven ability to resolve complaints and enhance customer loyalty through empathy and problem-solving skills. Adept at managing transactions with accuracy and maintaining a safe environment, as demonstrated during my time as a lifeguard at Great Wolf Lodge.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Cashier

Burlington
02.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Lifeguard

Great Wolf Lodge
06.2024 - 12.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.

Education

High School Diploma -

Palmer High School
Colorado Springs, CO
05-2024

Skills

  • Customer service
  • Time management skills
  • Empathy and patience
  • Hospitality and accommodation
  • Honest and dependable
  • Problem-solving
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing

Accomplishments

  • Awarded Life guard of the moth in August 2024.
  • Selected as mentor/trainer for new hires.
  • Awarded Life Guard of the year in November 2024.
  • Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
  • Achieved Lifeguard of the moth through effectively helping with anything that was needed of me, doing extra work to help improve the work place and really helping Out in any way i could with a positive attitudes and manageable way.

Languages

Spanish
Professional Working

Work Type

Full TimePart Time

Timeline

Cashier

Burlington
02.2025 - Current

Lifeguard

Great Wolf Lodge
06.2024 - 12.2024

High School Diploma -

Palmer High School

Similar Profiles

CREATE PROFILE